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After Hours Coordinator

2 months ago

Vancouver, Canada Lower Mainland Society for Community Living Full time

_**After-Hours Coordinator**_
The After-Hours Coordinator is responsible for overseeing the operations of residential programs, evenings, weekends, and Holidays.

**Education & Experience**
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position.

**Skills**
- Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to providefeedback and debriefing support.
- Management, organizational and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations

**Roles and Responsibilities**

**Client**
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.

**Management and Staff**
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after hours evening and weekend support to all residential programs.
- Receive updates from Case Managers beforethe start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in persons if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.

Work Remotely: _**No**_

**Job Type**: _**Full-time, Contract-based**_

Contract length:_**12 months, with possibility of renewal on an annual basis based on performance and company needs.**_

Pay rate: _**Starting salary of $31.00 per hour during probation and $33.00 after 6 months of successful probation**_

Benefits: _**Dental care, Extended health care, Vision care, RRSP, LTD**_
Note: _Benefits will start following an interim evaluation 3 months after the start of probation._

Schedule: _**Saturday and Sunday (10AM-8PM); Monday and Tuesday (9PM-7AM)**_

Work Location: _**Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey (requires daily traveling between the mentioned cities for monitoring purposes)**_

Expected start date**:AS SOON AS POSSIBLE**

**This is a non-union position.**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: From $31.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Night shift

Application question(s):

- Do you have a Class 5 Driver's License (with no restrictions)?

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Vancouver, BC V5X 3E8

Application deadline: 2023-12-15

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