Customer Service Rep

1 week ago

Gloucester, Canada CANADA CARTAGE Full time

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

The CSR would be the first point of contact for our customers. our responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise during the shipping process. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

**Location: 1100 Polytek St, Gloucester, Ontario, Canada**

**Schedule: Tuesday - Saturday: 8:30am - 5:00pm**

**What you will do**
- Enter data into computerized databases and spreadsheets accurately and efficiently
- Support customer enquiries, confirming delivery dates and times andproviding updates throughout the day
- Responding to customer escalations in a professional and courteous manner
- First point of contact with drivers while enroute
- Assist with dispatch and routing when required
- Assist with receiving merchandise into the computer system
- Ensure inventory has upcoming delivery dates

**What You’ll Bring**
- 1-2 years relevant experience
- High school diploma
- Strong computer and typing skills
- FLUENT IN FRENCH AND ENGLISH IS MANDATORY
- Quick to learn software programs
- Good communication skills and etiquitte, both verbal and written
- Ability to multitask and prioritize
- Detail oriented, responsible and accountable
- Ability to maintain goal oriented focus in a busy work environment
- Strong geographical knowledge
- Knowledge of the transportation industry
- Must have a valid drivers' license and own vehicle

**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
- We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

**Come work with an industry leader**

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

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