Program Support Officer

4 weeks ago


Ottawa, Canada Algonquin College Full time

Department:
Academic Manager ACO (Natalie Gamble)

Position Type:
Full-Time Support

Salary Range:
$30.00-$34.77-Hourly

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
December 17, 2023

Length of Contract:
1 Year

Posting Information

Posting Closing Date:
November 29, 2023

Please note: jobs are posted until 11:59 pm on the job closing date.

**Job Description**:

- The incumbent provides operational and administrative student-centered support to internal and external, domestic and international, full and part-time students within AC Online. Responsibilities include direct support to AC Online students through program/course communications, conflict resolution, record keeping, and Academic Manager support. Departmental and external stakeholder support includes client service-oriented duties. Incumbent must have excellent communication and organizational skills with the ability to work within a team environment or on an individual basis. The Program Support Officer acts as a liaison between Program Support Specialist, Pathway Advisors, Placement Officers, the Registrar’s Office, Resource Coordinator, Front Line Client Support, facilitators and Academic Managers. The incumbent supports the success of students by responding to and actioning inquiries related to delivery within a specified portfolio of courses and programs.
- Required Qualifications:
- Minimum of a two (2) year diploma in Office Administration, Client Service, Business Administration related to the programs of study served by the AC Online Campus;-
- Minimum three (3) years experience in:- Client/Student experience including strong communication skills, client service skills (oral and written), confidentiality, and the ability to maximize various tasks within inflexible deadlines;-
- Working knowledge of Microsoft products;-
- Working knowledge of student information systems;-
- Ability to independently organize time and priorities in order to meet conflicting and concurrent deadlines in a rapidly changing environment is key to this position;-
- The ability to work independently and as part of a team in a high-demand customer service environment is required.-
- Knowledge of Student Information Systems (SIS) and Customer Relations Management (CRM) software would be an asset;Note and minute taking during meetings is considered an asset.- Position is paid at Payband F
- Vacancy is for P20396
- This position is eligible for hybrid work in conjunction with the College's
_Flexible Work Arrangement_.



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