Store Leader

2 months ago

Kelowna, Canada Hillberg & Berk Full time

**At Hillberg & Berk, a Canadian jewelry company, we offer competitive wages, sales incentives, additional vacation and sick days, health and dental benefits, as well as discounts on our beautiful jewelry You will be empowered to own your career and be a part of a growing, dynamic and evolving company.**

**Store Leader Role**

Reporting to the Regional Manager, the Store Leader is responsible to oversee day-to-day operations of a Hillberg & Berk store and ensure that we are continually delivering an experience that surprises and delights our client at our Flagship location, so this role provides the exciting opportunity to develop and build a new market for H&B

**Key Responsibilities**
- Uphold the Hillberg & Berk culture, living our values, reinforcing our brand, and creating an environment that promotes an exceptional internal and external client experience
- Demonstrate the values in both their mindset and behaviours when working with their team and across the organization; consistently communicating clear direction that aligns to our strategy and purpose while inspiring greatness in others
- Provide coaching and guidance to direct reports through regular feedback and empowerment logs - providing clear expectations, guidance and feedback
- Lead employees including recruitment, on-boarding, performance management, development planning, scheduling and employee relations
- Oversee achievement of optimal store staffing needs to maximize productivity, store volume, and ensure proper floor coverage
- Execute events and brand initiatives per company directives to grow the client base and build loyalty
- Ensure efficient planning, coordination, follow-through and completion of tasks which contribute to the achievement of store and corporate goals
- Ensures all employees adhere to H&B health and safety policies and recommends other measures that can be taken to provide a safe and healthy workplace for clients and employees
- Collaborate with the Store Leaders in your city, to provide support and resources as needed to maintain efficiency and a high level of customer service in all our retail locations.
- Communicate client feedback, business trends, and recommendations that may enhance the brand experience and/or improve H&B’s community impact
- Ensure stores maintains visual presentation standards and the store is replenished at all times - providing options for sell through
- Manage payroll and all other controllable expenses
- Assess store average sales, items per sale, conversion rates, and implement appropriate action plans
- Lead employee meetings, training sessions and planning sessions as required

**Education & Qualifications**

Typically requires a minimum of 5-7 years of retail experience including some supervisory or management experience, or combination of experience and some post secondary education or undergraduate degree

Requires practical experience and knowledge in managing retail teams and operational processes

**About Hillberg & Berk**
- Requests for accommodation can be made due to disability or any other protected characteristic at any time during the recruitment process by contacting People & Culture._

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