Medical Summary Writer/ Medical Consultant

6 months ago

Toronto, Canada Wisedocs Full time

Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly.

**Role Summary**

Reporting to the Director of Customer Success, the Medical Summary Writer is responsible for driving high quality medical records (indexing and summaries) to our customers. You will facilitate customer meetings and be the trusted expert in understanding the customer requirements and translating them into standard operating procedures within our platform. You will partner with our Customer Success and Product team to ensure a strong implementation plan for new customers while ensuring ongoing quality assurance of all medical records.

**Responsibilities**
- Act as a strategic partner to our customers on how to best design their medical records using the Wisedocs platform
- Support customers and internal teams to develop the medical documentation strategy and serve as a technical resource to provide proactive medical expertise
- Stay up to date with state, federal and line of business specific medical documentation requirements
- Facilitate meetings and collaborate with customers to gather customer data, requirements and decisions using our onboarding / implementation kit
- Assess customers’ requirements, develop scopes, create project plan and schedules to ensure the implementation is completed on time
- Support and mentor members of our Medical Documentation team by completing quality assurance audits and providing feedback
- Assess customers’ requirements, develop scopes, create project plan and schedules to ensure the implementation is completed on time
- Perform quality assurance audits to evaluate the strength and weakness of the medical evidence including pre-existing or co-existing medical conditions
- Comply with all related regulatory mandates, including a complete understanding of HIPAA (Health Insurance Portability & Accountability Act) requirements.
- Troubleshoot issues and work closely with operational counterparts to drive support issues to resolution
- Solicit client feedback and work with internal partners to drive support improvements and enhance the overall Customer Experience.
- Maybe involved in pre-sale meetings and product demos, and may assist in proposals
- Other duties as assigned

**Qualifications**:

- 3+ years' experience in creating, reviewing, and summarizing medical records
- A degree in a related field i.e., Nursing, Medical Science, Health Policy etc.
- Familiar with Electronic Medical Records (EMR)
- Understand and utilize medical terminology, anatomical drawings, laboratory tests, and medications;
- Attention to detail and ability to analyze and manipulate large data sets with accurate results
- Excellent time management and organizational skills
- Customer relationship management experience
- Experience leading Projects
- Attention to detail and ability to analyze and manipulate large data sets with accurate results
- Strong attention to detail and accuracy, organization, and time management skills
- Experience strategizing, writing, and delivering effective communications to external audiences
- Extreme ownership: you find a problem; you bring the solution to the finish line.

**What we offer**
- The freedom to work Remote or Hybrid
- Modern employee benefits, including health and dental coverage
- Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.
- An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and you thrive there you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.
- Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up for your career if you decide to come and work with us.

Join our team and be part of a company committed to making a positive impact on the InsurTech and HealthTech industries.
- Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs._

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