Business Solutions Analyst

3 weeks ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.
JOB SUMMARY
Responsible for supporting the delivery of business initiatives to optimize customer experience, improve business processes, and increase operational excellence. Provides business analysis support to the Experience Division, which includes Business Solutions, Case Management Services, Claims & Benefit Services, Client Services, Marketing & Communications, Customer Services, and Employee Assistance departments on cross departmental projects and initiatives.

DUTIES AND RESPONSIBILITIES
- Coordinates initiatives by collaborating with departments to identify and scope business requirements, conduct analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in efficiencies, cost, or customer experience.
- Aligns and improves of business processes to the Signature Experience and the Corporate Strategic Plan.
- Restructures and redesigns business processes.
- Documents and communicates recommended initiatives to department Managers.
- Tracks and documents business outcomes of these initiatives.
- Acts as a Subject Matter Expert (SME) on cross departmental projects by:

- participating in systems analysis and requirements gathering
- identifying and documenting system enhancement requirements.
- participating in the testing and re-testing of new or modified systems prior to final release and /or coordinating testing with other departmental users.
- participating in the coordination, communication, implementation and rollout of system enhancements.
- Develops, monitors and supports reporting on productivity metrics for the Experience Division.
- Develops, monitors and supports reporting on the Key Performance Indications for the Experience Division.
- Participates in corporate and departmental projects and initiatives.
- As approved by Manager, Business Solutions, initiate such personal and professional development, as may be required, to remain effective in this position.
- Other duties as assigned with the evolving vision of the organization.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES
- Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
- Possesses, or has the ability and willingness to attain, Lean Six Sigma Black Belt certification.
- Post secondary degree, certificate, or diploma in Commerce, Business Administration, Business Analyst or equivalent. An equivalent combination of education and 2-3 years’ experience in the insurance industry will be considered.
- Strong analytical and problem-solving skills with attention to detail.
- Adaptability - able to adjust strategies, communication methods and direction based on team environments and culture.
- Innovative and creative approach to decision making.
- Exceptional interpersonal skills with ability to communicate with all levels within the organization.
- Comfortable with managing and driving change.
- Clear and effective communication, report writing and presentation skills.
- Strong technical writing abilities or the ability to acquire such skills through external sources or training.
- Above average quantitative methods and mathematical aptitude.
- Demon

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