Telephone Interviewer
3 weeks ago
**Surveyor (Telephone Interviewer) ** **Competition # SHN-23-1**
**Malatest **is one of Canada’s largest social research companies with four offices across Canada. Currently, we own and operate three outbound call centres and are seeking in-office **Surveyors** in Edmonton, and Ottawa. This incumbent administers survey interviews and gathers data to inform our research.
**Why work with us?**
**Malatest **is a proactive, dynamic, progressive evaluation and market research organization always adding new capabilities and expertise to our existing competitive advantages. Our company offers a dynamic outbound call centre work environment with continuous opportunities for learning and development, often due to the variety of projects available within our offices nationally.
Malatest is a client focused organization that values our data collection methods and activities. Quality data ensures that Malatest meets and exceeds all expectations for the integrity research our company provides.
**Job Information**:
This is social market research, no selling involved. The majority of our research requires Surveyors to engage with members of the public, over the phone (using contact information provided by our clients); to collect information from specific programs/services that the respondent has participated in, and experienced.
This position is ideal for someone seeking part-time work to supplement their income and gain valuable work experience related to social research; students attending post
- secondary education, or semi-retired persons wishing to work and keep busy. Due to the nature of our contract-based work, work hours and schedules may vary based on project demands.
**Responsibilities**:
- Calling respondents to gather information needed to inform our research.
- Completing the targeted number of survey completions required in order to educate and inform the specific research study assigned.
- Maintain and secure accurate information according to Malatest standards.
- Data entry, reviewing data, validating data, all may be required on a project-to-project basis.
**Qualifications**:
- Exceptional interpersonal communications in English, is required;
- Completion of high school, is required;
- Post-secondary education in a field of study related to research in the social sciences, psychology, information management, business administration, computer sciences, or customer service, is preferred;
- Call Centre experience, or work history in customer service and/or an administrative role, is preferred;
- Proficient use of multi-line telephones and computer assisted telephone interviewing systems;
- High level integrity to handle standard personal, confidential and/or sensitive information;
- The ability to self-start, initiate, motivate and engage in calls with positive enthusiasm in order to meet project requirements and goals while adapting to changing priorities;
- Proficiency working in French or other languages is considered an asset, please indicate known languages at an intermediate level or above on your resume;
- Computer familiarity and technical skills are essential, as well as familiarity with MS Office;
- As a condition of employment on many of our research project contracts, staff members are required to adhere to Malatest privacy, security, confidentiality and quality assurance standards;
- Must be legally entitled to work in Canada and be able to obtain any required security clearances with the Industrial Security Directorate Division of Public Works and Government Services Canada;
**Posted**:August 25, 2023 ** **Closing Date**:September 16, 2023**
**Locations**:In-Office at Edmonton, AB; Ottawa, ON**
**Hours of Work**:Monday to Friday**: 3pm-10pm (MST) **or** 5pm-12am (EST)
**Saturday**: 8am-6pm (MST) **or** 10am-8pm (EST)
**Sunday**:10am-8pm (MST) **or** 12pm-10pm (EST)
**Minimum of 25 hours per week; days, evenings, and weekends - shifts and hours vary based on project.**
**Rate of Pay**:$19.00 per hour**
**How to Apply?**
- **NOTE - As the nature of our work requires that we bid on project-to-project contracts, the availability of work may vary based on project demands.**_
**Job Types**: Part-time, Fixed term contract, Casual
Contract length: 6 months
Part-time hours: 25 per week
**Salary**: From $19.00 per hour
Expected hours: 25 - 40 per week
**Benefits**:
- Casual dress
- Company events
- Employee assistance program
Schedule:
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Ottawa, ON K1P 6E6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is an in-office position, will you work from the office in Edmonton or Ottawa for all your shifts?
**Education**:
- Secondary School (required)
**Experience**:
- call centre: 1 year (preferred)
Work Location: In person
Application deadline: 2023-09-16
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