Red Account Specialist I

1 month ago

Vancouver, Canada Motorola Solutions Full time

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise
Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.
Department Overview The Red Accounts Team reactively and dynamically handles high priority escalations received from executive channels and via the sales team when revenue or reputation are deemed to be at risk, providing planning, guidance and resolutions. Avigilon, a Motorola Solutions Company.
Job Description The Red Account Representative will be responsible for the following:
Identifying accounts that are at risk of loss or negative brand awareness
Creating a reportable structure for managing and sharing information around escalations
Monitoring the number of accounts escalated daily
Facilitating meetings for all stakeholders on current red accounts
Reviewing top red accounts, action plans, and status
Reporting on all red accounts & trends

**Key Responsibilities**:
Excellent communication verbal and written
Prioritize, deadlines, and managing changing priorities
In-depth knowledge of Avigilon products
Assign resources or raise awareness for current or ongoing activities
Align with Pro Services and Technical Account Manager for all Red Accounts wherever possible
Adhere to current and future KPI metrics
Assist with technical swarming and engineering collaboration during downtimes
Occasional request to work after business hours; due to business demands

**Basic Requirements Required Skills**:
High School diploma or College Degree Associates, Bachelors in Business, Communications, Marketing, or Sales
2+ years of Customer Service or Technical Support experience
Account Management experience required.

LI-JM3
Travel Requirements None
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes

EEO Statement

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