Systems Support Specialist

3 months ago

Vancouver, Canada White Spot Hospitality Limited Full time

White Spot Limited is headquartered in Vancouver, British Columbia and serves more than 15 million guests annually through its two White Spot Hospitality brands: White Spot Restaurants and Triple O’s. White Spot operates in British Columbia; Triple O’s has operations in British Columbia, Alberta, Ontario, and Hong Kong. White Spot Limited is proud to be recognized as one of Canada’s Best Managed Companies for the past thirteen consecutive years, achieving Platinum status.

Job Summary:
You will be getting new equipment prepped and out the door to support our teams. You will be working with the rest of the IT Team to resolve various issues and assist on projects.

This is an in-office position in Vancouver. You will also need to have access to a reliable vehicle from time to time. While travel is infrequent, you will need to be able to provide on-site support during new store openings.

**Responsibilities**:

- Working with the IT Team to provide support to our restaurant managers.
- Providing troubleshooting support to Home Office staff.
- Ensuring custom development POS add-ons are working as expected.
- Ensuring POS integrations with key platforms (kitchen video, banking & online ordering) are working as expected.
- Working closely with the Marketing & Menu Development and Operations teams to ensure changes to the POS & Smart Kitchen systems are coordinated.
- Making programming changes to the POS systems used by the restaurant. locations, which may include price changes, new menu items, discount buttons.
- Coordinating with external vendors to ensure timely changes to our hosted online ordering site.
- IT hardware asset management.

Other technologies you will be exposed to (training will be provided if you are not proficient):

- Squirrel Point of Sale
- Clearview Point of Sale & Back Office
- QSR Automations - Connect Smart Kitchen & KDS
- xDine Online order systems

Key Attributes:

- You work well both independently and as part of a team.
- You are a great communicator and excel at breaking down complex technical issues into 'plain English'.
- You are on top of your documentation - you take notes and have strong organizational skills.
- You are detail oriented and take pride in a job well done.
- You enjoy the challenge of managing multiple projects and deadlines and are not rattled. by ad hoc requests or last-minute changes.
- You have a solid understanding of Microsoft technologies.
- You have been troubleshooting technology errors for a long time.
- You can image and deploy electronic devices with ease.
- You have a minimum of 2+ years of related work experience and/or education in the IT field.
- You are known for your customer service skills and can-do attitude.
- You are a great communicator and have an effective command of the English language.
- You love technology and have hands on experience with everything tech (PCs, smart phones, audio visual systems, printers, etc.).
- You enjoy a fast-paced environment but are self-motivated, having the ability to prioritize, meet deadlines, and manage changing priorities.

**Skills**:

- Microsoft 365/Office 365 technologies (Exchange, SharePoint, OneDrive, Azure AD, Intune MDM, etc.)
- Windows 10 Desktop
- iPhone and Android devices
- Installing, configuring, and troubleshooting hardware including PCs, laptops,
- Nice to have:

- Managing Meraki cloud networks
- 2016/2019 Window server & domain
- Veeam backup
- Polycom conference systems
- Anti-virus management

This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills while providing valuable support to our team. If you have a passion for technology and enjoy helping others resolve technical issues, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- IT support: 1 year (required)

Work Location: In person

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