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Property Coordinator

4 weeks ago

Burnaby, Canada JLL Full time

JLL supports the Whole You, personally and professionally.
The Property Coordinator (PC) is responsible for providing support in overseeing the day-to-day operations of Metropolis at Metrotown. Reporting to the Property Manager (PM), responsibilities of the PC will include ensuring tenant compliance with rules and regulations, managing strong tenant relationships, and navigating complex property management challenges. The PC will work closely with other departments such as Marketing, Operations, Security, and Specialty Leasing. Fixed term position: 1-year contract.
WHAT YOU’LL BE DOING
Effectively handle and resolve daily inquiries and issues from tenants in a timely manner, addressing concerns related to property policies, procedures, and programs
Conduct regular property inspections ensuring that all lease-related obligations are met such as building rules and procedures, lease lines, operating hours, etc
Manage the negotiation and administration of the tenant storage leasing program
Collaborate with the Operations team to implement and oversee sustainability programs, such as tenant recycling and waste management
Assist the PM and SPM in executing various initiatives and programs to improve the property and create a better tenant and customer experience
Collect and report tenant sales data accurately and ensure its timely completion
Facilitate and approve tenant work requests; regularly liaising with contractors
Coordinate with the operations department and tenants to ensure the timely and accurate completion of tenant leaks and repairs
Support the PM in overseeing the Guest Services department including managing customer service initiatives and resolving high-level customer complaints
Navigate complex property management challenges with the goal of delivering a first-class experience to all stakeholders
Collaborate with the Leasing team by documenting monthly leasing minutes and providing property updates
Collaborate with all departments to develop and implement strategies to enhance market position, drive foot traffic, increase sales, and maximize revenue
Leading a monthly meeting with internal team and 3rd party contractors to resolve outstanding issues within the property and create efficiencies between parties
Maintain familiarity of existing tenant exclusives and kiosk restriction zones
Maintain visual standards and other compliance guidelines set forth by the property
Other duties and responsibilities as assigned
WHAT WE’RE LOOKING FOR
Three to five years of industry related experience
University Degree is preferred; combination of work experience and education will be considered
Strong customer focus and ability to resolve conflicts positively and effectively
Aptitude to embrace change and welcome new approaches in an exceedingly evolving, fast-paced environment
Must have excellent communication skills
Strong computer (Word, Excel) and creative problem-solving skills are also required, along with the ability to multi-task and effectively organize and balance multiple priorities
Passionate about shopping centers, real estate, and a desire to grow within the organization
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.