Customer Service Representative

4 weeks ago

Montréal, Canada belairdirect Full time

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._

**About the role**

The **Customer Accounts** team is looking for **Customer Service Representatives** for our Perception sector.

By joining our team, you'll become a true specialist in resolving issues and questions related to insurance premium payments. In addition, you'll be able to advance your career within the department

**Hiring date: April 7, 2025**

**Schedule: 40h/week, 11am to 8pm shift**

**Location: Laval**(600, Lucien-Paiement) or **Montreal** (2020, Robert-Bourassa Blvd.)

**What you’ll do here**:

- Respond to telephone (inbound) and written inquiries from customers, brokers and other associates;
- Be connected to the Automatic Call Distribution (ACD) system on a permanent or sporadic basis;
- Understand customer needs and provide appropriate advice in a timely manner;
- Follow customer account workflows while striving to meet key performance measures;
- Verify, add or update banking information, modify payment schedules, issue refunds as required, process cheque and stop payment requests;
- Enhance the customer experience by promoting self-service tools and digital offerings specific to customer accounts;
- Ensure accuracy and high work standards for all accounts receivable tasks.

**What you bring to the table**:

- High school diploma or equivalent
- Post-secondary education in a related field is an asset
- Bilingualism (French and English) - Requires answering calls and providing service to an English and French speaking clientele on a regular basis
- Efficiency and attention to detail
- Excellent communication skills, both oral and written, and outstanding customer service
- Autonomy and team spirit
- Ability to make decisions according to established criteria and to negotiate tactfully
- Excellent analytical and problem-solving skills
- Adaptability and flexibility
- Ability to work with various computer systems
- Any relevant training with experience in customer service will be considered for the position.

LI- Hybrid

**What we offer**

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._

**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request._**
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs._

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