Department Supervisor, Salary

7 months ago

Blainville, Canada Rona Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Your role**:

- Provide leadership and coaching to team members to ensure every customer receives superb customer service using the SMART service model
- Ensure associates and customers are aware of current promotions and financing options
- Lead the sales team by giving examples and assisting team members when needed
- Manage store opening and closing duties in absence of Store Manager or Assistant Store Manager

**The qualifications we are looking for**:

- Ability to motivate, train, and coach others to a higher level of success and accountability
- Quick and creative problem-solving skills
- Ability to research and analyze causes, innovative approach to solutions
- Interpersonal and communication skills with the ability to effectively and efficiently respond to associates’ requests, build relationships, and resolve conflicts
- Commitment to providing SMART customer service
- Good customer service skills to be able to assess customer requirements and make recommendations
- Retail, sales, or customer service experience (required)

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