Clinic Operations Manager
1 month ago
**About Us**:
Medical Clinic at Southpointe is a veteran owned and operated integrated health care clinic in the heart of Fort Saskatchewan. We are comprised of a diversified team of Family Physicians, Nurse Practitioners, a General Surgeon, a Registered Nurse, a Chiropractor, Massage Therapists, a Behavioural Health Consultant and an amazing administration team. Alongside family healthcare and clinical integrated services, we also run weekly Well Women's Clinics for all related women’s health and a Veterans Support program to assist with their complex needs.
**About the Role**:
The Medical Clinic at Southpointe operates with a Clinical and Administrative co-leadership model. The Clinic Operations Manager works closely with the Clinical Team leads (Family Physician, Nurse Practitioner, etc.) to ensure that the Clinical and Administrative sides of the clinic are working smoothly together.
The Clinic Operations Manager is the administrative manager of the clinic, and is responsible for management of the people, processes, and the physical operating environment.
**Expected Outcomes**:
**People Management**
- Recruit, hire, and facilitate onboarding for a high-performing and interdisciplinary team.
- Plan and implement staff professional development and all mandatory training.
- Liaise with other managers to assess staff allocation and identifies team members’ availability and skill sets.
- Establish and run regular meetings with staff, including daily/weekly/monthly meetings, and quarterly performance reviews.
- Oversee staff scheduling, approves staff hours, and time off requests.
**Financial Management**
- Assist in planning and developing yearly budget.
- Approve all departmental and employee-related expenses.
**Quality Assurance**
- Oversee the development, maintenance, and annual review of policies and procedures.
- Promote quality and performance standards for clinic administration and work to ensure they are documented and understood by the entire team.
- Collaborate with staff to ensure there is adequate program and clinic coverage.
- Ensure systems are in place for planning and evaluation of programs and services.
- Ensure staff are updated on professional standards of Practice.
**Leadership**
- Model the values and behaviours expected of all Medical Clinic personnel.
- Participate in committees, projects, research, and in promoting Medical Clinic as a model of primary care.
**Our** **Values**:
**Integrity**
- We serve every individual fairly, honestly, ethically and respectfully. We fulfill our mission with empathy and transparency. We honour every client and provide a safe space to heal._
**Compassion**
- We understand and deeply care about the diverse needs of our clients, staff and community. We provide non-judgmental services to provide a safe space to heal. _
**Innovation**
- We find new and evidenced-based ways to provide a clear path to services that are easily accessible, caring, and right for each individual. We continually seek to make our systems more responsible, efficient, and effective. _
**Accountability**
- We are stewards of an important service and we are accountable to our partners, staff, and clients._
**Collaboration**
- We strive to work together with each other and with our partners to serve our clients and achieve our vision._
**Competencies**:
1. Leadership: The ability to inspire, motivate, and guide clinic staff towards achieving common goals. This includes setting clear expectations, providing feedback, and fostering a positive work culture.
2. Communication: Strong verbal and written communication skills are essential for effectively conveying information to staff, patients, and other stakeholders. This includes active listening, empathy, and the ability to communicate complex medical information in a clear and understandable manner.
3. Team Building and Management: The capacity to build and manage a cohesive and high-performing team. This involves recruiting, training, and mentoring staff, as well as fostering collaboration and resolving conflicts.
4. Strategic Planning: The skill to develop and implement long-term strategies to ensure the clinic operates efficiently and meets its objectives. This includes analyzing market trends, identifying growth opportunities, and adapting to changes in the healthcare industry.
5. Financial Management: Proficiency in budgeting, financial analysis, and revenue cycle management. This includes monitoring expenses, optimizing revenue streams, and ensuring compliance with regulatory requirements related to billing and reimbursement.
6. Quality Improvement: The ability to oversee quality assurance initiatives and ensure that the clinic delivers high-quality patient care. This includes implementing evidence-based practices, monitoring clinical outcomes, and identifying areas for improvement.
7. Regulatory Compliance: Knowledge of relevant healthcare regulations and accreditation standards. This includes ensuring that t
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