Project Coordinator

6 months ago

Hawkesbury, Canada ASCO Restoration Services Inc. Full time

**Position: Project Coordinator**

**This position is located at head office in Hawkesbury, Ontario**

The basic function of the Project Coordinator is to assist and support to the Project Team with the planning, organizing, coordination and management of projects and to safely and successfully delivery each project within required timelines and budgetary constraints to meet the continuing growth and profit objectives of the Company.

**Core Duties & Responsibilities**:

- Maintain Project board up to date
- Setup and maintain Client files
- Setup and maintain Project files
- Follow-up and remind project team members of the deadline for submission of documentation to make the project file complete
- Use Industry specific software such as Encircle and XACT analysis to manage project and client files and data
- Assisting Estimators and Project Manager with project files daily, with up to date and accurate information pertaining to:

- Project milestone and deadline dates (workflow switches)
- Recording relevant project notes and discussion with adjusters / clients
- Uploading work authorization forms
- Uploading project progress photos at specific project milestones
- Uploading photos of restoration equipment used
- Uploading sketches and drawings
- Uploading humidity readings reports
- Uploading contents lists
- Ensure that critical industry software workflow for data logging is accurate and updated in a timely manner (workflow switches)
- Issue Work Authorization Form to clients and collect the insurance deductible payment prior to starting work on site.
- Remind crew leaders and field supervisors to take humidity level readings on water damage loss and obtain same for uploading to company project file.
- Assisting the Project Manager with managing the Insured’s content, drafting inventory lists, coordinating content temporary storage and selective disposal of content.
- Coordinate and follow-up with dry-cleaning third-party contractors / cleaners.
- Call clients one week following completion of each project to ensure our services met with their expectations
- Send “Thank you” cards to clients two weeks after each project is complete
- File client letter of reference/recommendation received to the Company’s server in the Marketing/ Letter of Reference folder
- Ensure signed Client Satisfaction Form are received at end of each project and file in the project file
- Follow up with Project manager and accounting department to ensure all work has been invoiced to customer and insurance company.
- Perform any other tasks assigned to this position by the Operations Manager in a timely manner.
- Schedule and dispatch ASCO workers to job sites in consultation with project managers and field supervisors.
- Attend and participate actively to team building activities/functions.
- Ensure that all actions of the company are accomplished in an ethical and prudent manners.
- Prepare a summary bi-weekly project progress reports to keep VP Operations advised and informed of the status of all projects within the district operations.
- Answer in a professional and timely manner all customers inquiries and complaints.

**Requirements**:

- Basic understanding of construction/renovation practices and principles
- Preferably 1 to 5 years of Project Coordinator experience with a General or Renovation Contractor

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off
- Tuition reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hawkesbury, ON K6A 3T5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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