Autobody Customer Service Representative

7 months ago


Winnipeg, Canada Focus Hyundai Full time

**Focus Autobody** is looking for an experienced **Customer Service Representative**

**Body Shop Customer Service Representative - Automotive**

We need a Body Shop CSR who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and the estimator. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

**Responsibilities**:

- Greet body shop customers promptly and courteously—attitude is everything
- Listen to customers and clearly translate repair needs.
- Answer phone & schedule repair estimates and appointments.
- Creating files & organizing documents.
- Overseeing Body Shop accounts receivable schedule
- Follow up on each repair and keep customers informed of progress
- Assist manager with office duties
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Body Shop Manager informed of all problems and potential problems
- Thank you_


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