Technical Support Specialist
4 weeks ago
Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.
Join an award-winning organization in its mission to provide a true alternative to Canadian consumers
**LOCATIONS**:
- Ottawa area
**ABOUT THE OPPORTUNITY**
As a Distributel Technical Support Specialist, you are passionate about providing exceptional front line customer technical support by using established workflows and your own problem-solving skills to troubleshoot, resolve, or escalate technical issues for our internet, TV, and Home Phone customers.
This is a great opportunity for people who:
- Already have some customer service experience.
- Understand some of the basics about how home internet works.
- Were born with a knack for technology and are looking for an entry level role to gain experience.
- Already have some technical support experience and are looking to join a great company and grow into an exciting new career in Telecommunications.
**KEY RESPONSIBILITIES**
- Guide our customers through the troubleshooting process by working closely to gather the appropriate information
- Take ownership of customer’s technical issues and see problems through to resolution
- Engage the escalation team for assistance with unresolved support requests
- Coordinate with other departments and/or carriers when required
- Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions
- Educating and helping customers optimize their services to ensure they are getting the best experience
- Provide Exceptional Customer Service
**SKILLS AND EXPERIENCE WE’RE LOOKING FOR**
- Strong interpersonal skills for effective interaction with customers, team members and other people as needed
- Strong ability to verbally communicate with customers on the phone in both **English** and **French** is a requirement
- Good written communication skills
- Ability to adapt and be comfortable within a fast paced and everchanging environment
- Relentless curiosity, a drive to think outside the box, to do things better for our customers, colleagues and our business
- Superior analytical and problem-solving skills, with attention to detail
- Strong organizational and time management skills
- Solid decision-making skills and the ability to exercise professional judgment
**QUALIFICATIONS**
- High School Diploma, Post-Secondary education or equivalent is an asset
- 1- 2 years of customer service experience, call center experience or relevant technical experience is an asset
- A home office is required to be hazard free, private, personal space and quiet; video tour of space may be required
**#INHP**
**HERE’S WHAT’S IN IT FOR YOU**:
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.
The heart and soul of our compensation program is built from the foundation of our vision, mission and values.
- Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
- RRSP contributions.
- We promote work-life balance with generous PTO.
- We provide a great work environment with organized social events.
- You’ll have opportunities for growth & development.
- We have great downtown locations and amazing people.
Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers
Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.
**WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?**
Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.
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