Social Media Insights Analyst

3 weeks ago

Toronto, Canada icuc Full time

Company Description

**Work from anywhere in the world, ICUC is 100% remote agency.**

**Job Description**:
**What YOU will Do**:

- Gathering, compiling and formatting large data sets from a wide variety of social media platforms and other sources.
- Building workbooks and other documentation to support your analysis.
- Creating compelling reports and presentations to communicate your insights to the client in a way that reflects the quality of your work and the ICUC brand.
- Providing assistance with quality control, data management, workflow improvements, brainstorms and other initiatives to improve the quality of ICUC reporting.
- Supporting revenue management and growth for the Insights team.
- Stay abreast of social media industry news, trends and best practices

**Qualifications**:
**What YOU Bring**
- 3+ years of proven experience with social media analytics, some type of quality assurance experience is preferred.
- Deep, expert level proficiency in social analytics and listening tools such as Brandwatch, Talkwalker, Sprinklr, Sprout, etc.
- Strong eye for design and document presentation, graphics design experience an asset.
- Solid knowledge of market research techniques, both qualitative and quantitative, including sophisticated and emerging methods relevant to the social media landscape.
- Strong ability to evaluate and reframe reports to maximize their business value, both in data and visual appeal.
- Outstanding analytical and critical thinking skills, and the flexibility to adapt those traits to clients’ needs and requirements.
- Strong ability to partner with social media strategists, account managers and other analysts and educate them in a productive way about data and analytics.
- Outstanding ability to tell compelling stories with data and insights.

Additional Information

ICUC is the global leader in Social Media solutions for over 15 years. To date, the ICUC family consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best.

ICUC embraces and celebrates diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together

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