Current jobs related to Spa Concierge - Collingwood - Living Water Resorts

The Spa Concierge provides a combination of Hostess, Receptionist and Aqua Path Attendant duties for all arriving clients and throughout their services in accordance with the Living Shore Spa’s Standards of Service and Health & Safety Protocols

**DUTIES**
- Assist in greeting arriving clients, reconfirming the services booked and the health & safety protocols in place.
- Assist in answering incoming phone calls, promoting our various services and booking appointments.
- Promote and sell our retail products.
- Ensure adequate linens, towels and guest supplies are stocked throughout the various areas of the Spa including treatment rooms, changerooms, showers, AquaPath and various storage areas.
- Assist in collecting all dirty towels, linens, robes to be taken to the laundry department and clean laundry returned to the Spa.
- Cleaning duties throughout the Spa as required.
- Act as a host for Aqua Path clients guiding them through the experience and maintaining all health & safety protocols and standards as well as the client’s comfort in the area.
- Respond to guest complaints in a positive and helpful manner. Resolve complaints in a way that ensures the client is satisfied, will return again and that every guest departs happy.

**QUALIFICATIONS**
- Work experience in a Spa environment an asset
- Passion for excellent customer services skills
- Possess good interpersonal and organizational skills and have a strong ability to prioritize.
- Good oral and written communication skills

**WORKING CONDITIONS**
- Works the majority of the time indoors
- Must be physically fit to lift, stretch, bend and move to properly assist with cleaning duties throughout the spa
- Must be able to bend, reach, lift at least 25-30lbs
- Must be able to walk and stand for an average of 7-8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.