Security Guard/switchboard-dispatcher

4 weeks ago

St Thomas, Canada St. Thomas Elgin General Hospital Full time

**POSITION: Security Guard/Switchboard-Dispatcher**

**UNIT: Security**

**STATUS: Full Time**

**SALARY: Security Guard: $26.45 - $26.84; Switchboard-Dispatcher: $ 23.42 - $25.19**

:
The Security Guard and Switchboard-Dispatcher are integral members of the Security team. The Security Guard role provides a safe environment for our patients, staff, and visitors. This is accomplished through Crisis Intervention, preventative patrols, alarm monitoring, emergency response, investigation, and report writing. The Security Guard will assist clinical teams with potentially aggressive patients to reduce the harm to patient, self and others. This role will also assist Human Resources for employee-related needs, ensuring compliance with legislative requirements, policies and departmental standard operating procedures.

The Switchboard-Dispatcher role is responsible for answering and directing incoming telephone calls and responding to emergency code calls and alarms. As well, this role is responsible for all overhead paging services, parking lot(s) entry and exit gates, monitors alarms, provides visitor information, support to on-call Managers and responsible for maintaining call lists for clinical staff. They also assist with clerical duties as assigned to support departmental needs.

**HOURS**:
**SKILLS & QUALIFICATIONS REQUIRED**:
**HYBRID SECURITY GUARD & SWITCHBOARD DISPATCHER**:

- Valid Security Guard license with the Ontario Ministry of Community Safety and Correctional Services required.
- Post-Secondary diploma from a recognized educational facility in Law and Security, Police Foundations or Law Enforcement or Protection, Security and Investigation in the Province of Ontario
- Minimum of two (2) years of security experience in a healthcare setting preferred
- One (1) year of experience in Security and Dispatch in a mental health care setting preferred
- Knowledge of local, provincial, and federal legislation pertinent to Security Operations including the Mental Health Act
- Knowledge of the Fire Code and use of fire extinguishers and firefighting equipment
- Demonstrated non-violent Crisis Intervention skills and verbal de-escalation skills
- Ability to react to and coordinate response to a variety of stressful and crisis situations
- Proven problem solving and decision-making skills in emergent and critical situations
- Ability to recognize, problem solve and respond quickly to situations that are an obvious significant safety risk
- Advanced investigation skills and detailed report writing skills
- Demonstrated working knowledge of computer software (Microsoft Office, Milestone, Simplex, Elpas, Amano Parking, Perspective, Cerner)
- Building service alarm knowledge (med gases, fire, med/fridge alarms, maintenance alarms)

**ADDITIONAL SKILLS & QUALIFICATIONS REQUIRED**:

- BLS Certification required
- Crucial Conversations training or willingness to obtain
- Demonstrated ability to provide excellent customer service and public relations skills, communication skills both oral and written, interpersonal and conflict resolution skills with the ability to interact with others in a respectful manner
- Demonstrated knowledge and commitment to patient and staff safety
- Ability to adapt and work within a constantly changing environment and within a multi-disciplinary team
- Demonstrated working knowledge of computer software (Microsoft Office Suite)
- Ability to meet the physical demands of essential duties of the position
- Demonstrated commitment to ongoing/continuous professional development
- Demonstrated acceptable performance record in alignment with STEGH’s Mission, Vision, Values and Code of Conduct
- Demonstrated ability to attend work on a regular basis

**#IND

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