Store Manager at Toronto Premium Outlet

2 months ago

Halton Hills, Canada FERRAGAMO USA INC Full time

**OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY**
Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.
- Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.
- With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.
- **_
We are currently looking for a Store Manager for our location in our Toronto Premium Outlet_**

The Store Manager will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

**The Responsibilities**

**Inclusive Leadership**
- Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
- Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
- Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes

**Collaboration**
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
- Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment

**Ownership**
- Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
- Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results

**Customer Centricity**
- Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client
- Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience

**Agility**
- Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
- Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

**The Qualifications**
- Proficient English language skills; knowledge of second language preferred.
- Previous retail/customer facing experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

**Equal Employment Opportunity Statement**

**Disability Accommodation**

**Vaccination Requirements**

Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.

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