Customer Experience Lead Lachine

4 weeks ago

Lachine, Canada Scotiabank Full time

Requisition ID: 171274

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Customer Experience Lead - Permanent full-time

**What you’ll be doing**

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

**Is this role right for you? In this role you will**:

- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures

**Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**:

- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule (full-time, 37.5 hours per week)
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.

Location(s): Canada : Quebec : Lachine

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Conseiller (Aviseur) Technique / Service Advisor

    2 months ago

    Lachine, Canada Spinelli Toyota Lachine Full time

    Spinelli Toyota Lachine est à la recherche d’un(e) aviseur technique dans notre concessionnaire situé à Lachine. - **Contrat de mars à juin 2023 avec une possibilité de permanence.**_ Salaire de base, plus commission et bonus mensuel **Principales Responsabilités**: - Accueillir les clients au service après-vente ; - Expliquer au client la nature...

  • Lachine Customer Counter 16:00

    2 weeks ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Lachine Customer Counter 16:00 to 20:00

    2 weeks ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Lachine, Quebec Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Serveur(Euse)

    3 weeks ago

    Lachine, Canada mikes lachine Full time

    Mikes lachine is looking for part time or full time waiter/ waitress Must be bilingual and have experience in full service restaurant. Mikes lachine est à la recherche de serveur/serveuse à temps plein ou partiel, il faut êtes bilingue et avoir de l'expérience dans le restaurant avec services complète. Type d'emploi : Temps plein, Temps partiel,...

  • Serveur(Euse)

    2 months ago

    Lachine, Canada mikes lachine Full time

    Mikes lachine is looking for part time or full time waiter/ waitress must be 18 years or with parent's autorisation.Must be bilingual and have experience in full service restaurant. Mikes lachine est à la recherche de serveur/serveuse à temps plein ou partiel, 18 ans et plus ou avec l'autorisation des parents, il faut êtes bilingue et avoir de...

  • Serveur(Euse)

    1 day ago

    Lachine, Canada mikes lachine Full time

    Mikes lachine is looking for part time or full time waiter/ waitress must be 18 years or with parent's autorisation.Must be bilingual and have experience in full service restaurant. Mikes lachine est à la recherche de serveur/serveuse à temps plein ou partiel, 18 ans et plus ou avec l'autorisation des parents, il faut êtes bilingue et avoir de...

  • Administrative Assistant

    1 month ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Title: Administrative AssistantLocation: Lachine industrial park Salary: $20 per hourDuration: long term contract Schedule: Monday to Friday 7:00AM-15:30 ORMonday to Friday 11:00AM-19:30ORMonday to Friday 12:00 pm - 20:30Advantages- Fast pace...

  • Administrative Assistant

    3 weeks ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Title: Administrative AssistantLocation: Lachine industrial park Salary: $20 per hourDuration: long term contract Schedule: Monday to Friday 7:00AM-15:30 ORMonday to Friday 11:00AM-19:30ORMonday to Friday 12:00 pm - 20:30Advantages- Fast pace...

  • Conseiller (Aviseur) Technique / Service Advisor

    2 months ago

    Lachine, Canada Spinelli Mazda Lachine Full time

    Spinelli Mazda Lachine est à la recherche d’un(e) aviseur technique dans notre concessionnaire situé à Lachine. Le Groupe Spinelli, établi depuis 1922, est la référence en matière de qualité dans le domaine de l'automobile à Montréal. On a besoin de toi dans notre équipe! **Nous t’offrons**: - Salaire de base, plus commission et bonus...

  • Project Management Specialist

    3 weeks ago

    Lachine, Canada Aversan Full time

    **Project Management Specialist **to ***work on leading edge technology products **Location**: Lachine, QC **RESPONSIBILITIES**: - Establish and maintain effective working customer relationships both internal and external. - Actively lead the reduction of Unbilled AR. - Work with Project Mangers to drive timely close out of projects and reduction of...

  • Réceptionniste / Receptionist

    2 months ago

    Lachine, Canada Spinelli Honda Lachine Full time

    Spinelli est à la recherche d’un(e) réceptionniste pour la concession Honda situé à Lachine. Spinelli, établi depuis 1922, est la référence en matière de qualité dans le domaine de l'automobile à Montréal. **Horaire de travail**: - Lundi au vendredi de 7:30 à 16h **Principales Responsabilités**: - Accueillir la clientèle et leur offrir...

  • Lachine Customer Counter 16:00 to 20:00

    5 days ago

    Lachine, Canada UNITED PARCEL SERVICE Full time

    Primary Job Posting Location:Lachine, Quebec CanadaExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion....

  • Administrative Assistant

    1 month ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Title: Administrative AssistantLocation: Lachine industrial park Salary: $20 per hourDuration: long term contract Schedule: Monday to Friday 7:00AM-15:30 ORMonday to Friday 11:00AM-19:30ORMonday to Friday 12:00 pm - 20:30 The Admin Coordinator is...

  • Administrative Assistant

    3 weeks ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Title: Administrative AssistantLocation: Lachine industrial park Salary: $20 per hourDuration: long term contract Schedule: Monday to Friday 7:00AM-15:30 ORMonday to Friday 11:00AM-19:30ORMonday to Friday 12:00 pm - 20:30 The Admin Coordinator is...

  • Serveur(Euse)

    5 days ago

    Lachine, Canada mikes lachine Full time

    Mikes lachine is looking for part time or full time waiter/ waitress Must be bilingual and have experience in full service restaurant.Mikes lachine est à la recherche de serveur/serveuse à temps plein ou partiel, il faut êtes bilingue et avoir de l'expérience dans le restaurant avec services complète.Type d'emploi : Temps plein, Temps partiel,...

  • Administrative Assistant

    3 weeks ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Are you a strong Administrator who enjoys working in fast paced environments? Do you perhaps come from the transportation industry or would be interested in learning more about it? Are you looking for a positive work environment with lots of...

  • Administrative Assistant

    3 weeks ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Are you a strong Administrator who enjoys working in fast paced environments? Do you perhaps come from the transportation industry or would be interested in learning more about it? Are you looking for a positive work environment with lots of...

  • Administrative Assistant

    3 weeks ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Are you a strong Administrator who enjoys working in fast paced environments? Do you perhaps come from the transportation industry or would be interested in learning more about it? Are you looking for a positive work environment with lots of...

  • Administrative Assistant

    1 month ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Are you a strong Administrator who enjoys working in fast paced environments? Do you perhaps come from the transportation industry or would be interested in learning more about it? Are you looking for a positive work environment with lots of...

  • Administrative Assistant

    1 month ago

    Lachine, Canada Randstad Canada Remote Work Freelance Full time

    ***New long term contract position as an Administrative Assistant- Transport company - Lachine - $20 per hour***Are you a strong Administrator who enjoys working in fast paced environments? Do you perhaps come from the transportation industry or would be interested in learning more about it? Are you looking for a positive work environment with lots of...