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Airport Ancillary Program Supervisor

1 month ago

Mississauga, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**
**Job Title**: Airport Ancillary Program Supervisor

**Department**: Airports

**Location**:Edmonton, AB, Calgary, AB, Toronto, ON and Vancouver, BC

**Work Arrangement**:This role is primarily based in the office environment.

**Position Overview**:
The Airport Ancillary Program Supervisor will be responsible for driving best-in-class revenue collection across Flair’s portfolio of airport stations by ensuring optimized processes and training are in place and service providers operate in compliance with them. This will include reviewing performance against company objectives, methods to improve compliance and drive engagement by the front lines, and the development of strategic plans to implement process and training changes. This role will be required to work with a high level of collaboration with other departments and stakeholders.

**Primary Job Functions**:
The primary responsibility of the Airport Ancillary Program Supervisor will be ownership of all programs involving revenue collection and generation in the airport environment, driving higher revenue per passenger collection. This will include:

- Ensure Flair’s processes are optimized to facilitate the collection of fees at the airport during check-in and boarding
- Maximize revenue generation from each product by ensuring knowledge, training, and resources for the front lines
- Collaborate with the data analyst team to collect and review data to gain insights and target improvements within the operation
- Meet KPI targets for Flair’s collection of ancillary fees at the airport as part of the airline’s strategy
- Monitor the performance of 3rd party ground handlers and collaborate with Regional Managers to implement performance improvement plans
- Close collaboration with the commercial ancillary team to ensure harmony between the commercial roadmaps/initiatives and the impacts within the airport operations
- Close collaboration with the marketing team to optimize messaging and customer communication to drive higher awareness of airport experience relating to passenger ancillary products
- Drive strategies and long-term vision to build a best-in-class airport experience to optimize compliance and sales of ancillary products at the airport
- Develop methods to collect feedback from front-line members to identify improvements and opportunities

**Qualifications & Requirements**:

- ** Education**:

- University or College Degree/Diploma in Aviation Manager, Business Administration, or a related field is preferred
- ** Experience**:

- Minimum of five (5) years of experience in operational, training, or commercial roles, preferably within the airline or travel industry
- Experience in ancillary revenue or operations management roles in the airline or travel industry is highly desirable
- Demonstrated experience in operational or commercial roles within the airline or travel industry
- ** Skills & Abilities**:

- Strong planning, analytical, and coordination skills
- Proven ability to translate strategic concepts into actionable plans with measurable outcomes
- Proficient in analyzing ancillary revenue statistics, developing collection strategies, and ensuring compliance
- Innovative mindset with a track record of identifying opportunities and challenging conventional practices
- Proactive approach with a strong sense of accountability and ownership
- Exceptional collaboration skills to work effectively with diverse stakeholders and drive results
- Comfortable working under pressure, meeting tight deadlines, and managing a high volume of activities
- Thrives in fast-paced environments and adept at handling multiple responsibilities concurrently
- ** Competencies**:

- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
- ** Requirements**:

- Clear criminal record check and satisfactory employment references
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
- Must be legally eligible to work in Canada without restriction

**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses base