Rooms Controller

8 months ago

Surrey, Canada Sheraton Vancouver Guildford Hotel Full time

The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totaling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests.

At Sheraton hotels, we create a welcoming place for our community to gather. Sheraton sees the world through the lens of community.

**Together, we are better**. Every one of us is critical to the success of our hotel's larger mission. It is the energy of the collective that fuels us, unites us, and brings us together. We believe in the **Power of We**.

Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott..**Be you**.

We are looking to grow our teams with individuals who share our energy and enthusiasm for creating exceptional guest service and would like to join our dynamic world of hospitality.

**POSITION PURPOSE**

Support and assist the Director of Revenue Management by overseeing the day-to-day balancing of reservations and inventory for sell through.

**ESSENTIAL FUNCTIONS**:

- Manage/balance inventory across multiple systems and ensure property inventory fully balanced in each system.
- Assign rooms according to guests’ requests and preferences whenever possible.
- Make and confirm reservations and cancellations, perform duplicate reservations checks.
- Review out of order rooms daily, sync out of order rooms between different systems, communicate between departments to minimize disruptions caused by out of order inventory.
- Review all Group & Tour projections in CI from Sales once contract goes Definite.
- Coordinate with Sales Managers, to ensure accuracy of Group & Tour Actualizations and conduct One Yield Supply maintenance.
- Work with the Sales Team to determine whether to accept rooms above block, pre/post nights.
- Attend daily / weekly / ad hoc projection meetings.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.

**CRITICAL TASKS**

**Policies and Procedures**:

- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**:

- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

**Communication**:

- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

**Assists Management**:

- Coordinate tasks

  • Control Room Operator

    7 days ago

    Surrey, Canada Altro Industries Inc. Full time

    **Specific Skills**: - Observe instruments from central control room to detect equipment malfunctions - Make paper from pulp stock, mix chemicals and dyes and coat paper products - Ensure pulp processes are operating within prescribed production limits - Control process operations and machinery - Control the processing of wood, scrap pulp and other...

  • Control Room Operator

    1 month ago

    Surrey, Canada Altro Labels Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Tasks**: - Analyze equipment readings and production test samples - Complete and maintain production reports - Control process operations and machinery - Control the processing of wood, scrap pulp and other cellulose materials - Direct other pulping,...

  • Operating Room Technician

    1 month ago

    Surrey, British Columbia, Canada PeaceHealth Full time

    PeaceHealth is a faith-based, nonprofit health system working to improve the health and well-being of the communities we serve. With over 120 years of experience in northwest Washington, we have established ourselves as a trusted healthcare provider.**Salary:** $30 per hourThe Surgical Technologist - Operating Room position at PeaceHealth offers an...

  • Traffic Control Person

    2 weeks ago

    Surrey, Canada Quolus Construction Full time

    Quolus is a industry leading construction workforce supply. B.C. owned and operated since 1993, focusing on large multi-residential projects spanning across the Lower Mainland. As we continue to rapidly grow we strive to treat everyone like family and that is reflected in the remarkable tenure of some of our team, serving their entire careers with us. What...

  • Traffic Control Dispatcher

    3 days ago

    Surrey, Canada Supreme Traffic Control Full time

    Supreme Traffic is now hiring for a full time Dispatcher/office Admin! This position will give you the opportunity to work with multiple clients. You will be required to - Accurately enter all requests for staffing at job sites into a computer based program as required - Track all requests for employee leaves and time off to ensure optimum levels of staff...

  • Traffic Control Person

    4 months ago

    Surrey, Canada Quolus Construction Full time

    Quolus is a industry leading construction workforce supply. B.C. owned and operated since 1993, focusing on large multi-residential projects spanning across the Lower Mainland. As we continue to rapidly grow we strive to treat everyone like family and that is reflected in the remarkable tenure of some of our team, serving their entire careers with us. What...

  • Gas Controller

    4 weeks ago

    Surrey, Canada FortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $3,550.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open until filledAs the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.We're actively...

  • Pest Control Technician/landscaper

    4 months ago

    Surrey, Canada Mainstreet Equity Corp Full time

    **Job description**: **Position Title: Pest Control Technician/ Landscaper** **We invite open work permit holders.** **Position Type: Full-Time Permanent** **Wage and Allowance**:Wage** **$23-26 per hour and gas allowance** **Location: Prince George, BC** **Benefits**: **50% Rental Discount** **Company Paid Dental, Vision and Health Care Benefits...

  • Quality Control Technician

    7 months ago

    Surrey, Canada Sunrise Farms Full time

    **Sunrise Farms** is a group of companies with primary focus in the poultry industry. From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at...

  • Traffic Control Supervisor-lct/tcp

    1 week ago

    Surrey, Canada Allset Traffic Management Full time

    The General Manager is responsible for leading the day-to-day operations of Allset Traffic Management. This position will be responsible for overseeing the entire team, from hiring to training, and will be expected to lead by example in their role. The General Manager will also be expected to develop and monitor the budget, as well as provide leadership for...

  • Manager en stage H/F

    2 months ago

    Surrey, Canada Conviron Germany GmbH Full time

    p>Conviron is recognized as the leading global manufacturer of plant growth chambers and rooms. Our controlled environment technology uniquely equips researchers and growers with solutions to meet global demands for plant-based food and health products. Our projects range from small single-chamber installations to large scale, multi-room facilities in some...

  • Housekeeping Aide

    1 week ago

    Surrey, Canada Sienna Senior Living Full time

    If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Housekeeping Aide is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Housekeeping Aide your typical day will impact in the...

  • Security and Safety Specialist

    3 days ago

    Surrey, British Columbia, Canada APS SECURITY SOLUTIONS LTD. Full time

    APS SECURITY SOLUTIONS LTD. is seeking a skilled Security Guard to ensure the safety and security of our clients, their employees, and patrons.About the RoleThe ideal candidate will be responsible for investigating unlawful acts, assisting guests with special needs, producing reports, and enforcing regulations to maintain order.We are looking for an...

  • Food Service Supervisor

    2 days ago

    Surrey, Canada H. Anmol Sweet & Restaurant Ltd. Full time

    **JOB REQUIREMENTS**: **Education**: - No degree, certificate or diploma **Experience**: **Work Setting**: - Restaurant **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Estimate and order ingredients and supplies - Ensure food service and quality control - Address...

  • Housekeeping Aide

    1 week ago

    Surrey, Canada Sienna Senior Living Full time

    The 116 residents of Brookside Lodge enjoy a variety of wellness activities, programs and services, as well as relaxing indoor lounges and outdoor courtyards that are perfect for family visits or chatting with friends. Brookside Lodge is a recently-built long-term care community located on the Surrey/Langley border near the Willowbrook Shopping Centre, and...

  • Security Guard

    2 weeks ago

    Surrey, Canada Linq Security Inc Full time

    **Tasks**: - Assist clients/guests with special needs - Check age identification of patrons - Operate security control room equipment - Patrol assigned areas - Perform security checks of passengers and luggage - Prevent and detect shoplifting and theft in retail establishments

  • Technical Project Manager

    2 weeks ago

    Surrey, Canada Delta Controls Full time

    Job number: - 000647- Company: - Delta Controls- Department: - Product Development- Area: - Product Development, Product Management- Description: - Delta Controls is looking for a Technical Project Manager at the intermediate or senior experience level to join our Room Control Enterprise. You will manage internal and external resources, to develop thermostat...

  • Rmt Full or Part Time Rmt Wanted

    2 days ago

    Surrey, Canada Aru Spa Full time

    **OPPORTUNITY IN SOUTH SURREY!** We are looking for Fun, Friendly and Professional RMT's to join our team. You will be as busy as you want immediately upon starting. We are looking for full and/or part time RMT to start ASAP. - We have a large clientele base. - You will not need to bring your own clients. - Our present RMT's schedule is all full and we...

  • Guard, Security

    7 months ago

    Surrey, Canada True North Flagging and Security Group Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Assist clients/guests with special needs - Produce reports - Operate security control room equipment - Perform security checks of passengers and luggage - Prevent and detect shoplifting and theft in retail establishments - Work Term: Permanent - Work...

  • Car Lot Attendant

    7 months ago

    Surrey, Canada Best Deal Auto Sales Ltd. Full time

    Education: No degree, certificate or diploma - Experience: Will train **Tasks**: - Arrange for the repair of broken machines - Assist clients/guests with special needs - Deal with public - Maintain work areas - Produce reports - Operate security control room equipment - Patrol assigned areas - Prevent and detect shoplifting and theft in retail...