Renewal Analyst

3 weeks ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
Small Group Renewal Analysts act as the Operator in charge of the monthly renewal process on a rotating schedule in a timely and accurate manner.

**What you will do**
- Initiate the monthly batch Autorenewal process on a timely basis within specific time standards.
- Identify cases that will potentially require manual intervention; determine appropriate Analyst for handling, and assign.
- Assess and evaluate cases to confirm they meet Small Non-Refund criteria.
- Carry out manual adjustments & corrections in appropriate systems
- Review and analyze prior activity from last renewal and make all necessary manual adjustments in ARC/MRIS based on correspondence and special handling information from the Underwriting file.
- Evaluate premium and claims experience for reasonableness and accuracy; determine the need for and make any necessary adjustments.
- Review billed rate history from last renewal and adjust where necessary.
- Review amendment activity and ensure appropriate amendment factors have been determined and are included.
- Adjust experience through MRIS in response to special handling circumstances.
- Request and obtain additional information from other departments/sales offices in order to complete renewal appraisal.
- Requires communication with the field providing updates on renewals and responding to Sales Office questions and requests through managing shared inboxes on a rotational basis
- Miscellaneous Duties include, but are not limited to:

- Providing information to others in the department
- Updating process documents
- Update Access database for tracking purposes.
- Other responsibilities as assigned

**What you will bring**
- Proficiency in Microsoft Outlook, Word, Excel, Access, and Adobe Acrobat
- Knowledge on ARC and TOCS is considered an asset
- High degree of accuracy and attention to detail;
- Customer service skills are an asset
- Well-developed organizational and time management skills with the ability to manage a high volume of work while meeting fixed deadlines;
- Ability to work both independently as well as part of a team;
- Strong mathematical skills;
- PAS system knowledge would be an asset;
- Some knowledge of Group Benefit products would be an asset;

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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