IT Technician

1 month ago


Montréal, Canada Kells Academy Full time

The Junior IT Support role will provide technical hardware and software support to teachers, students, and staff.

**Responsibilities**:

- Answering service tickets and working them to resolution.
- Escalate tickets to senior technicians.
- Onboarding and offboarding users and workstations.
- Smart board, ipad, projector, laptop support
- Documenting resolutions and creating instructions for end-users
- On site support at all 3 buildings
- help with new ipad / macbook set up for students
- manage all school shared devices
- regular maintenance on all school computers
- Manage hardware and software inventory
- Help Senior IT team with day to day tasks

**Education**:
A+, Net+, or other Microsoft certifications are preferred

**Knowledge**:

- Microsoft Windows and Apple MacOS Operating Systems
- Apple iOS Operating Systems
- Microsoft 365, Teams, OneDrive, Sharepoint
- Google Work Space, Meet, Drive
- Active directory
- Knowledge of VOIP systems

**Assets**:

- French
- A+ Certification
- Network+ Certification
- Work Experience in the IT field
- Experience with Active Directory, Google Cloud Platform, Office 365, Google Workspace (G Suite), Jamf, and Symantec/Bitdefender/Acronis Endpoint Protection

**Salary**: From $15.00 per hour

**Benefits**:

- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-02-10
Expected start date: 2023-02-06



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