Field Service Technician

5 days ago

Winnipeg, Canada BlueCrest Inc Full time

BlueCrest is the global market leader in enterprise print, mail, and customer communications solutions. Our clients look to us for the world’s most comprehensive lines of production printers, inserters, sorters, parcel solutions, and software, plus a genuine commitment to innovation and unprecedented support. We are dedicated to advancing our clients’ manufacturing operations to meet the demands of the future.

We work together with our clients to understand their goals - whether it’s to improve compliance, increase capacity, or achieve more with less. We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted technology partner.

**We actively look for prospects who**:

- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
- Have a high-level of ethics and commitment as well as being a self-starter

If this sounds like you, then you may be a great fit for Bluecrest

**You are**:
An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, Printer, Inserter, Sorter service experience, Tecnau equipment and or from the automotive repair industry with strong troubleshooting and repair skills who is energetic self-motivated with a positive attitude. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied

**You will**:

- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems.
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Plan and perform equipment upgrades and new installations
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

**Your background**:

- As an Onsite/Field Technician you have:

- A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with mínimal notice

**We will**
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse prospective and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization

**Our Team**

Our Bluecrest team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.

**Qualifications**:
As an Onsite/Field Technician you have:

- A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with mínimal notice
- **This role will require travel to the United States for training at Bluecrest’s Danbury, Connecticut facility.**

Pay: $23.00-$27.00 per hour

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Winnipeg, MB R2R 2Y1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Training for this role will take place in Connecticut in the US. Are you able to travel to the US for training?

Work Location: In person

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