Service Advisor

4 weeks ago

Morrisburg, Canada Tirecraft Full time

**Service Advisor**

Black Dog Tirecraft, Morrisburg

Is Customer Service your passion? **Tirecraft **is a growing organization that specializes in tires and tire services. We are proudly locally owned and operated The position is entry to mid-level with onsite training provided, growth opportunities are available and highly encouraged. We are looking for someone who will go above and beyond for our customers and be a key liaison between our talented Technicians and growing Customer base

**Benefits**:

- Benefits Package including Health and Dental coverage + more
- Employee Assistance Program (EAP)
- Employee Purchase Program (deals deals deals)
- Birthday off with pay
- Endless paid training
- Future ownership opportunities; Employee Stock Ownership Plan

**Responsibilities**:

- Write up work orders for all sales and service transactions and present to the Technicians.
- Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a “first in - first out” basis and that it is completed in a timely manner.
- Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.

Maintain product and service displays in a marketable and clean appearance

**Qualifications**:

- Previous experience in a leadership position
- Previous experience in retail and commercial tire/automotive industry an asset
- Valid Driver’s License with a clean abstract
- Computer literate
- Basic mechanical and tire understanding
- Strong communication skills (verbal and written)

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