Collision Repair Advisor
5 months ago
Vickar Automotive Group is sourcing a **Collision Repair Advisor** who will help ensure the smooth operation of a busy Body Shop with the front-end customer service team. **Essentially reception/customer service while developing industry-specific knowledge. **Training provided.
**ROLE AND RESPONSIBILITIES**:
- Greet customers promptly and professionally; minimizing customer call wait times and taking detailed messages as needed.
- Keep accurate files and records of customer information and services provided.
- Schedule/re-schedule customer appointments.
- Handle all customer interactions with patience and integrity, providing general business information, service options and repair updates, or directing them to other staff as needed.
- Accurately process department documentation.
- Ensure the Body Shop administration area is neat, clean, and free of open confidential customer information.
- Ensure contractors sign-in/our the visitor logs
- Perform other administrative and customer service duties as assigned**.**
**REQUIREMENTS**:
- Valid MB driver’s license (stage I or F)
- Body Shop or Service Department experience an asset
- MPI or CDK system close-out experience a strong asset
- Superior customer service, communications, interpersonal skills
- Organizational, multi-tasking and time management abilities for periods of high workload
- Reliable team player with strong work ethic, integrity and reliability
**WHY SHOULD YOU APPLY?**
- Competitive wages - starting rate dependent on experience
- Group benefits
- Healthy & respectful workplace
- Vickar Auto Group builds careers
Vickar Auto Group is an equal opportunity employer with a diverse and inclusive workforce. We thank all who apply, however only those who meet our requirements will be contacted.
Pay: From $17.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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