Reservations Agent

1 week ago


Victoria, Canada Hotel Grand Pacific Full time

If you’re a hospitality professional who loves to provide exceptional service as the first point of contact for guests, join the Hotel Grand Pacific team Following some promotions, we have two positions available for a Reservations Agent/Switchboard Operator. A luxury independent property located on Victoria’s beautiful inner harbour, we are a proud member of the Preferred Hotels & Resorts collection.

**Description of Duties**:

- Efficiently handle all incoming calls
- Create Guest Reservations and ensure booking preferences are met
- Maximize hotel revenue and occupancy by selling room nights and room rates
- Efficiently take Room Service Orders
- Exceed Guest expectations through delivery of exceptional service

**Qualifications & Abilities**:

- At least 1 year of hotel reservations or sales experience
- Advanced proficiency in Microsoft Office (Word, Outlook and Excel)
- Typing speed of 50 WPW
- Knowledge of Micros Opera PMS preferred
- Professional, friendly and clear phone manner
- Able to multitask and maintain constant concentration and attention to detail while handling a high-volume workload
- Excellent written communication skills
- Dependable team player with a positive attitude and great work ethic
- Able to work more than 30 hours per week
- Flexible to work any shifts as business levels dictate

**Why Choose Us?**
- Friendly community environment
- Onsite parking
- Discounted gym membership
- Excellent employee meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
- Food discounts in both our Café and Pacific Restaurant
- Friends and family hotel rate (Employee rate also available at other Preferred Hotels)
- Other industry discounts
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We support the professional growth of our employees through internal job postings.

**Job Types**: Permanent, Full-time

**Salary**: $22.21 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- VICTORIA, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel Reservations: 1 year (preferred)
- Opera PMS: 1 year (preferred)

Work Location: One location


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