Bell Captain

**General Description**:To ensure the highest level of customer service to our guests is provided by acting as a leader of the Guest Service Bell Team, and to ensure prompt and methodical services are

**Responsibilities**:
1.Assist with training of the Bell Team prior to season start.

2. Motivate the Bell Team to provide quality guest service.

3. Carry out all Bell Person responsibilities in accordance with Fox Harb’r procedures.

4. Provide impeccable guest service through continuous communication with the Guest Service and Housekeeping departments.

5. Greet all Resort guests and assist with their luggage and show them to their suites.

6. Perform any other guest service duties as required, (shuttling of guests around the Resort property, deliveries to guests, handling of complaints etc.)

7. Room Service - set up of trays and SOP for room service delivery, delivery and follows through in accordance with Fox Harb’r procedures.

8. Responsible for package handling for guests and members, ensuring items are brought from lost and found and given to shipping and receiving with proper paperwork.

9. Maintain the general appearance of the Clubhouse, Spa building and exterior surroundings.

10. Assist F&B in the set up and breakdown of events.

11. Ensure guest requests are handled in a timely manner by delegating tasks appropriately to the Bell Team.

12. Maintain daily logbook of guest activities and requests, and ensure Bell Team is completing task lists.

13. Coordinate shuttle requests with the Sales Team for weddings and large events, prepare for group movements and ensure staffing levels are adequate to handle daily tasks and group transportation needs.

14. Book, confirm and coordinate offsite shuttle requests from guests and members.

15. Partake in weekly scheduling of the Bell Team with the Guest Service Supervisor.

16. Act as a leader for the Bell Team regarding any daily duties, as well as concerns, complaints, suggestions or questions that may arise on a daily basis.

17. Delivery of internal and external mail from Clubhouse to Maintenance building.

18. Execute all reasonable additional assignments determined by Supervisor or Management Personnel.

**At Fox Harb’r Resort, we know every employee is a valued part of the team. Our benefits include**:

- Competitive wages
- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability

**REQUIREMENTS**:

- Nova Scotia driver’s license free of any serious demerit points.
- A professional appearance and attitude.
- Must demonstrate friendly, professional and proactive Guest Service skills.
- Must be willing and able to work nights, weekends and holidays and be physically capable of meeting the demands of the position.
- Sense of responsibility for the Bell Team, ensuring daily tasks are completed in a timely manner.

Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting.