Service Technician

4 months ago

Greater Toronto Area, Canada Impact Cleaning Services Full time

**MAIN PURPOSE OF THE JOB**:
Responsible for the management and maintenance of equipment and tools to ensure smooth operational delivery. Your job is to ensure staff are equipped with the tools and training to complete their scope of work.

**REPORTS TO**:
Customer Service Specialist

**DIRECT REPORTS**:
N/A

**DUTIES AND RESPONSIBILITIES**:

- **Manage**_

1. Manage companies’ equipment, supplies, assets, and tools related to service delivery

2. Provide service and customer support during field visits or dispatches

3. Tie workflow to schedule

4. Manage all on site installation, repair, maintenance and test tasks

5. Diagnose errors or technical problems and determine proper solutions

6. Produce timely and detailed service reports

7. Follow all company’s filed procedures and protocols

8. Assisting in training of our staff on proper use and maintenance of equipment in the field. (Example, cleaning filter, flipping squeegee blades, changing vacuum bags)

9. Inventory Control and Management
- **Support**_

1. Managers with sign off sheets at various locations

2. Document processes

3. Operate vehicle in a safely manner and use field automation systems

4. Build positive relationships with customers

5. Operations team in cleaning projects
- **Collaborate**_

1. Cooperate with technical team and share information across the organisation

2. Comprehend customer requirements and make appropriate recommendations/ briefings

3. Any other duties that may be assigned from time-to-time

**QUALIFICATIONS**:

- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Technical degree or certification
- Experience in basic Carpentry and Painting would be an asset

**WORKING CONDITIONS**:
Full-time on-site to ensure accounts are meeting service level expectations and completing contractual obligations per the scope of work and schedules. You will be required to work from Impact’s headquarters when necessary to complete administrative tasks and attend meetings.

Working hours will vary from day-to-day depending on your customer and account needs. May be required to work after-hours, as well as weekends and holidays.

**PHYSICAL REQUIREMENTS**
- _**Strength Guidelines**_

May need to lift boxes and other office items up to 20 pounds. May need to move and lift equipment up to 100lbs. Before lifting any heavy items that may exceed your capacity you should ensure you have the required tools and support so you do not put yourself in harm’s way. Liftng belts, dolleys, hydraulic pump trucks, and other lifting support tools should be available to you when lifting heavy items.
- _ **Motion Parameters**_

May be required to sit, stand, operate light equipment and vehicles for extended periods of time.
- _**Vision and Hearing Requirements**_

May need to spend extended periods of time in front of a computer screen. Will need to be able to adapt to driving conditions. Will need to be around equipment that may be louder than a normal decibal sounds level. You should always have ear and eye protection with you at all times when on the job.
- _**Psychological Demands**_

May be required to solve problems and provide analysis to the manager. May need to make quick decisions within short time constraints. May need to performance manage and provide disciplinary action to direct reports.

Pay: $24.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- On call

Licence/Certification:

- driver's license (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

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