Bilingual Client Services Representative

2 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

In this position, you will be accountable for providing high quality client service to an assigned group of fee clients and Fund Managers, through the management of day-to-day account activity, ensuring that client service is a priority when dealing with and responding to day-to-day queries and requests. The Client Service Representative (CSR) ensures a superior level of service is maintained at all times, shares knowledge of pending issues and escalates items where necessary to the line manager or the relevant CSM. Working in collaboration with Client Service Managers and other groups within Client Services and Operations, Client Service Representatives (CSRs) promptly resolve queries and assist in the development of solutions to address clients’ needs and or issues. In addition, they are accountable for ensuring all risk management and compliance policies are adhered to.

**What will you do?**
- Resolve and respond to Securities Trade Settlement inquiry; liaise with Fund Managers and internal business unites.
- Resolve and or investigate all responses to queries, researching further information as appropriate and dealing directly with the client using a consultative partnership approach
- Anticipate issues and proactively work to address concerns before they escalate and ensure all issues are logged on the internal query tracking tools for proper resolution.
- Advise Manager Service Delivery of all significant issues, suggest resolution where possible and escalate to the CSM as appropriate
- Ensure all queries raised by Fund Managers, Clients and operational areas are responded to within time frames

**What do you need to succeed?**

**Must-have**
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
- Strong verbal and written communication skills
- University degree in business administration, finance or equivalent
- Minimum of three years’ experience in Financial services industry (Global Custody/Investment Management/Fund Administration/Transfer Agency, or other relevant Financial Services experience)

**Nice to haves**
- Familiarity with Investor Services systems & platforms
- Recognized financial industry qualifications (i.e. Canadian securities course and/or IFIC)
- Experience in client management roles

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation

**Job Skills**

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-01-15

**Application Deadline**:
2025-01-29

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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