Dispatcher
3 weeks ago
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Dispatch service technicians to customer locations
- Coordinate and schedule service appointments
- Maintain accurate records of customer interactions and transactions
- Provide excellent customer service and ensure customer satisfaction
- Monitor and track service technician progress and update customers accordingly
- Collaborate with other departments to ensure smooth operations
**Requirements**:
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Problem-solving skills and ability to handle customer complaints or concerns
- Ability to work in a fast-paced environment and handle high call volumes
- Flexibility to work evenings, weekends, and holidays as needed
**Job Types**: Permanent, Part-time, Full-time
**Salary**: From $20.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Paid time off
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Brampton, ON L6T 1B5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 2 years (preferred)
Work Location: In person
Expected start date: 2023-10-11
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