Operations Analyst
6 months ago
Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In-Scope
Division: Digital and Information Services
Location: This role is eligible for hybrid - this means you’ll have the flexibility of working from home and in the office (In Regina), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.
Work hours: 3 days a week, 12-hour days on rotation 7:00 am - 7:00 pm and 7:00 pm - 7:00 am. (Note: During training, work hours will vary from this schedule.)
GENERAL ACCOUNTABILITY
KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._
Operations- Monitors the infrastructure/cloud fabric: the interconnected system of hardware, storage, and networks that support and maintain the cloud fabric.- Ensures optimal health and performance of on-premise systems, cloud fabric, and fabric management.- Plans for facility and hardware failures and maintenance.- Executes queries within Azure Monitor or other monitoring tools to resolve technical issues.- Executes runbooks for all triggered alerts and potential and actual service disruption events.- Monitors networks and systems for security breaches using software that detects intrusions and abnormal system behavior and contains security issues through the execution of predefined runbooks.- Assesses technical security risks in terms of impact to systems and service confidentiality, integrity, and availability.- Identifies and reports/escalates/resolves incidents, including security incidents, as quickly as possible.- Conducts accurate and timely investigation of issues to ensure service level agreements (SLAs) are met.- Owns the major incident process to ensure incidents are communicated effectively and resolved efficiently.- Ensures the change management process is followed in the resolution of incident and problem tickets.- Analyzes incidents and problems to proactively prevent the occurrence of further incidents/problems.- Leads the investigation of problems via root cause analysis (RCA), proactive trend analysis, and monitoring.- Identifies and analyzes incident trends and preventative action items for the future.- Updates processes based on RCA action items.- Ensures reactive and proactive management of IT problems and known errors.- Ensures that the right resources are available to investigate, identify, and resolve the root cause of a problem.-
- Owns the known error database for problems and ensures its maintenance.- Provides visibility into upcoming approved change requests.- Provides CAB approval for expedited IT change requests, per the IT Change Management policy.- Audits changes in the environment and follows up to ensure processes are followed or changes to the process are required.
Interactions- Provides reports of detected events to business owners and executives.- Generates trend analysis for problem management.-
- Investigates all alerts, events, and incidents.- Monitors systems for events, alerts, and abnormal behaviour.- Escalates to next level teams as required, per runbook.- Leverages incident trends to identify systemic issues to be resolved via problem management process.- Identifies common failures to impacted teams (e.g., component failure, code failure, team failure, service failure).- Logs root cause information in the known error database.- Logs workaround/resolution for known errors/root cause.
High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Knowledge of modern IT monitoring systems, tools, and related procedures.- Knowledge of problem management methodology and related tools.- Skill in the operation, monitoring, and logical problem-solving in the operation of the organization’s computer networks and systems.- Knowledge of methods, procedures, policy, and guidelines for all IT departments, and how their networks and systems support the delivery of IT services to SGI.
EDUCATION & CERTIFICATIONS- Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency.
EXPERIENCE- 1 - 2 years’ experience in service desk, desktop, or a related IT field.
- BEHAVIOURAL COMPETENCIES
-
Wealth Operations Analyst
2 months ago
Regina, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled Wealth Operations Analyst to join our client. Contract...
-
Business Analyst
6 months ago
Regina, Canada Visionpool Business Services Full timeVisionpool Business Services is hiring a Business Analyst to work with internal and external stakeholders to enhance and improve business analysis services by designing and developing future[1]state processes **Responsibilities will include**: Lead the collaborations of stakeholders to facilitate the understanding and expected outcomes for key corporate...
-
Business Analyst
1 week ago
Regina, Canada Visionpool Business Services Full time**Responsibilities**: - Lead the collaboration of stakeholders to facilitate understanding and expected outcomes for key corporate initiatives. - Establish, cultivate, and nurture strong working relationships with various stakeholders. - Lead facilitation activities and support business units in the development of Request for Proposal (RFP) requirements,...
-
Security Operations Analyst
3 months ago
Regina, Canada Paladin Security Full timeSecurity Operations Analyst These services range over a vast spectrum of support we provide to our clients directly, their customers, stakeholders, and members of public. The Operators are responsible for dispatching officers to various calls, Client specific programs and Alarm Dispatching from our 24/7 Operations Centre. This is primarily achieved through...
-
Business Analyst
1 week ago
Regina, Canada Elantis Solutions Inc Full timeSkyrocket your career with Elantis! Certified as a Great Place to Work®, Best Workplace for Today's Youth, and Best Workplace for Inclusion. We are looking for a passionate and driven **Business Analyst**who has the fun-loving energy to engage with our clients and give them a great project experience. - Want to work closely with a talented team to create...
-
Network Analyst
4 weeks ago
Regina, Canada Elantis Solutions Inc Full timeI hope all is well. We have a Network Analyst opportunity with SaskPower. This position is full time hours onsite in Regina. The Network Support Analyst provides for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure. **Responsibilities (included but not limited to)**: - CISCO Network hardware configuration and...
-
Financial Analyst
6 months ago
Regina, Canada Eden Care Communities Full time**GENERAL ACCOUNTABILITY**: The Financial Analyst is responsible for maintaining historical data, reconciling current data and assisting the Controller. **RESPONSIBILITIES**: As an important member of our Finance team, you will be responsible for: - Monthly financial accounting, including journal entries, accruals, and financial analysis, to ensure timely...
-
Procurement Analyst
1 month ago
Regina, Canada Brandt Full timeBrandt is currently looking for a Procurement Analyst (Temporary) in our Regina location. This position is part of the frontline point of contact between Brandt and its supply base. The Procurement Analyst performs much of the basic analysis of requirements, identifies supply options and opportunities for savings and efficiencies, and negotiates best value...
-
Financial Analyst
6 months ago
Regina, Canada Brandt Full timeThe Brandt Group of Companies is currently looking to fill a Financial Analyst position within our Investments group. Based out of our head office in Regina, SK and reporting to the Manager of Investments, this position plays a pivotal role in supporting growth and other key initiatives across our various companies and lines of business including dealership,...
-
Business Analyst
2 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeSaskEnergy Incorporated’s Digital, Technology & Security (DT&S) is comprised of four functional groups focused on Network and Infrastructure, Business Applications, Security, and Business Process and Analytics. All four groups work closely together to provide an efficient and reliable IT environment. DT&S supports and maintains the corporate information...
-
Network Analyst
4 weeks ago
Regina, Canada Elantis Solutions Inc Full timeHi [[candidate_first_name]], I hope all is well. We have a Network Analyst opportunity with SaskPower. This position is full time hours onsite in Regina. The Network Support Analyst provides for the day-to-day administration, management, and support of the site/plant LAN/WAN infrastructure. Responsibilities (included but not limited...
-
Procurement Analyst
1 month ago
Regina, Canada Brandt Full timeBrandt is currently looking for a Procurement Analyst (Temporary) in our Regina location. This position is part of the frontline point of contact between Brandt and its supply base. The Procurement Analyst performs much of the basic analysis of requirements, identifies supply options and opportunities for savings and efficiencies, and negotiates best value...
-
Financial Analyst
6 months ago
Regina, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Cyber Security Analyst
3 weeks ago
Regina, Canada Visionpool Business Services Full timeVisionpool Business Services is hiring a Cyber Security Analyst who will be responsible for all aspects of security including cyber, physical and personnel security. This opportunity is located onsite n Regina, SK Qualifications: - Minimum 5 years of technical cyber security engineering or analyst experience - Demonstrated Experience in securing Datacenter...
-
Financial Analyst
3 months ago
Regina, Canada Brandt Full timeBrandt is currently looking for a Financial Analyst in our Regina location. **Duties & Responsibilities**: - Prepare and analyze divisional & departmental monthly/annual financial statements while striving to ensure their accuracy and completion on a timely basis. - Provide operational level analysis on monthly financials and trends and highlight the areas...
-
Business Analyst Resource – SX7063
4 months ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeSaskEnergy Incorporated’s Digital, Technology & Security (DT&S) is comprised of four functional groups focused on Network and Infrastructure, Business Applications, Security, and Business Process and Analytics. All four groups work closely together to provide an efficient and reliable IT environment. DT&S supports and maintains the corporate information...
-
Senior Corporate Policy Analyst
1 month ago
Regina, Canada Government of Saskatchewan Full timep>Senior Operational Policy Analyst - RES007470 Ministry: 036 Social Services The Housing Division of the Ministry of Social Services is looking for a flexible, motivated, and creative communicator to fill the role of Senior Operational Policy Analyst on our Operational Policy and Communication team.The Operational Policy and Communication (OPC) team is...
-
Business Analyst/ocm
6 months ago
Regina, Canada Visionpool Business Services Full timeVisionpool Business Services is hiring a Business Analyst/OCM**. This opportunity is located 100% onsite in Regina, SK.** **Responsibilities**: - Develop and implement change management strategy, approach, and methodologies that will result in deliverables such as a risk and readiness assessment, communication plans, sponsor roadmaps, training plans and...
-
Analyst
6 months ago
Regina, Canada ISM Canada Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Business Intelligence Analyst
6 months ago
Regina, Canada ISM Canada Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...