Security Operations Manager

3 weeks ago

Vancouver, Canada Parq Vancouver Full time

**OUR COMPANY**
- Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**
- Reporting to the Director of Security, the Security Operations Manager is responsible for managing Parq Vancouver’s Security Department, which is responsible for the safety, and security of all persons on property, proactively reviews operations for efficiencies and profitability, excels at customer service and remains compliant with all regulatory standards and applicable laws of this jurisdiction.

The Operations Manager will be responsible for day-to-day oversight and direction of the Security Department Operations. This leadership position assists with mentoring, motivating, and performance management of all team members. Oversee and implement the Resort Customer Service Model to ensure a superior level of customer service is provided during all guest interactions with Security Associates. The Operations Manager is the key position to ensuring the department functions efficiently and effectively.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**
- Responsible for the security and safety of all persons on property
- Responsible for the protection of the assets of the company
- Communicate regularly with the officers and supervisors, ensuring key information packages from Marketing and Event Planners are rolled out, Department updates are distributed, follow up on accident and incident reports, facilitate a culture built on 2 way communication
- Maintains the highest level of discretion and confidentiality for the Security Department and broader management related issues
- Conduct both on and off property reflects positively on Parq Vancouver and encourages others to maintain the same standard
- Oversee and administer human resource components of the department including hiring, terminations, and progressive discipline. By monitoring the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and Parq Vancouver guidelines are followed
- Promote positive morale within the department, through interactive leadership, department specific recognition and reward program, increase department retention and growth
- Develops and executes comprehensive and position-specific training programs for all levels of the department. Training Coordination for ART2, GSO, AST, OFA1, OFA2, Conflict Management, Security Relevant Training and Refresher courses. Ensuring renewal of relevant BCLC training requirements
- Liaise with other department leaders on inter-department functions and overall resort operations
- Monitors the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and ensure Human Resource guidelines are followed
- Security Regulatory Audits - Review and action items raised from regulatory audits - BCLC, GPEB, RG Check. Assist with required internal and external Security Compliance Audits, Reporting and Action Plan execution
- Knowledgeable of all marketing initiatives both internal and external as they relate to Parq Vancouver. Coordinate communication and dissemination of relevant resort media within Security Department, i.e. Marketing programs (Resort and Casino), Convention Events, Partner Events, Property Information Briefs, HR Resources, Security Updates
- Responsible for directing, documenting/auditing and coaching oversight of all Security Team Members to ensure they are adhering to the company’s superior customer service standards
- Oversee and assist with bi-annual development plans for all Security Leadership, overview the administration of plan development process with the Security Team
- Oversee and review Security Department Payroll
- Review and update Scheduling - Daily Schedule, Weekly, 16 Week Bid, Vacation, Shift adjustments, Coordination of Security Team between - Casino, Hotel, Parking, Convention and Food Venues
- Act as a project leader when requested by Director of Security
- Other duties as assigned by the Director of Security

**QUALIFICATIONS AND EXPERIENCE**
- Minimum 6-8 years’ experience in the gaming/casino/hospitality indu

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