Patient Care Quality Officer
1 month ago
Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.
This is your opportunity to become a valued member of the dynamic and dedicated Patient Care Quality Office at Fraser Health. Bring your positive energy and dedication to quality in service and care to a role where you are a leader in establishing and maintaining effective relationships with our patients, clients and residents. Respect and trust are key to your success. In this role, you will be reporting to the Managing Consultant, Patient Care Quality Office, and working closely with various Program Executive Directors, Directors, Managers and Medical Directors.
**Build on your career experience as you**:
- Provide support in the management of feedback activities and collaborate with key stakeholders regarding complaints and concerns, supporting resolution of issues and ensuring these concerns are tracked for accountability and improvement purposes.
- Ensure a timely, effective and transparent process for complaints management and determination of follow-up actions in response to patients/clients/residents and/or family care quality concerns, and to minimize risk exposure to the organization.
- Ensure accessible avenues for patient/client/resident feedback, and assist patients, clients, residents and families in understanding their rights while navigating through organizational processes.
- Provide consultative services throughout Fraser Health on effective complaints management, promoting the use of a consistent process adopted by Fraser Health for use organization-wide.
- Participate in the integration of quality improvement principles by providing regular reports to senior leadership on patient/client/resident feedback.
- Utilize excellent judgment, conflict resolution, and verbal and written communication skills while handling diverse and complex issues in an empathetic, culturally safe, sensitive and respectful manner.
**To join our team, you will need**:
- Bachelor’s Degree in a health care profession
- Three years’ recent, related, client relations experience including proven knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, the Evidence Act and the Hospital Act.
This is a
** Relief Part-Time** available
**until June 7th, 2024** or until return of incumbent. This is a hybrid position with the option to work both from home and office.
**Take the next step and apply, so we can continue the conversation with you.**
Come work with dedicated professionals who are hardworking and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work
Detailed Overview: Reporting to the Managing Consultant, Patient Care Quality Office, and working closely with the administrative team (Executive Directors, Medical and Health Services Directors, Managers), the Patient Care Quality Officer (PCQO) supports the Fraser Health Authority in its focus on establishing and maintaining effective relationships with our patients/clients/residents. The PCQO provides leadership and expert consultation in the identification, management, resolution and education of patient/client/resident issues and works in collaboration with key stakeholders, internal to the organization to facilitate resolution of patient/family complaints and to minimize risk exposure/liability claims to the organization. The PCQO ensures that avenues for patient/resident/client feedback are accessible, that complaints and concerns are addressed in a timely, appropriate, and respectful manner. The PCQO is also responsible for ensuring a system for tracking, analyzing and reporting client feedback activities and identifying opportunities for improvement for the organization. The PCQO works closely with the Quality Improvement Patient Safety Consultants and Integrated Risk Management
-
Patient Care Quality Officer
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSalary rangeThe salary range for this position is CAD $ $54.80 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of nearly...
-
Patient Care Quality Officer
4 weeks ago
Surrey, Canada Fraser Health Full timeWhy Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to...
-
Patient Care Quality Officer
1 month ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...
-
Patient Care Quality Officer
4 weeks ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...
-
Patient Care Quality Officer
3 weeks ago
Surrey, Canada Fraser Health Authority Part timeSalary rangeThe salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team...
-
Patient Care Quality Officer
1 month ago
Surrey, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team...
-
Patient Care Quality Officer
1 month ago
Surrey, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team...
-
Patient Care Quality Officer
1 month ago
Surrey, Canada Fraser Health Full timeSalary rangeThe salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team...
-
Patient Care Quality Officer
1 month ago
Surrey, Canada Fraser Health Part timeDetailed Overview Reporting to the Managing Consultant, Patient Care Quality Office, and working closely with the administrative team (Executive Directors, Medical and Health Services Directors, Managers), the Patient Care Quality Officer (PCQO) supports the Fraser Health Authority in its focus on establishing and maintaining effective relationships with our...
-
Lead, Quality Improvement and Patient Safety
1 month ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?: Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2...
-
Patient Care Coordinator
4 weeks ago
Surrey, Canada Fraser Health Full timePlease Note: Please Note: As per NBA Article 17.05, Regular Relief position. Detailed Overview: In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical...
-
Patient Care Coordinator
4 weeks ago
Surrey, Canada Fraser Health Full timeArticle Flag: Posted per NBA Article 17.02 Please Note: Detailed Overview: In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support...
-
Leader, Clinical Quality
4 weeks ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...
-
Leader, Clinical Quality
1 month ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...
-
Lead, Quality Improvement and Patient Safety
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeSalary rangeThe salary range for this position is CAD $ $65.35 / hour Why Fraser Health?Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people...
-
Leader, Clinical Quality
4 weeks ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2...
-
Leader, Clinical Quality
4 weeks ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...
-
Patient Care Coordinator
4 weeks ago
Surrey, Canada Fraser Health Full timeWhy Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is...
-
Patient Care Coordinator
1 month ago
Surrey, BC, Canada Fraser Health Full timeThe salary range for this position is CAD $47.Why Fraser Health? Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our hospital...
-
Patient Care Coordinator
1 month ago
Surrey, BC, Canada Fraser Health Full timeThe salary range for this position is CAD $49.Why Fraser Health? Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our hospital...
