Clerk, Training

2 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 8021
**Number of Vacancies**: 1
**Department**: Operations Training Centre (20000032) - Operations Training Centre - Department Head and Staff (30000049)
**Salary Information**: $56,638.40 - $70,834.40
**Pay Scale Group**: 5SA
**Employment Type**: Regular
**Weekly Hours**: 35,
**Off Days**: Saturday/Sunday
**Shift**: Day
**Posted On**: July 18, 2023
**Last Day to Apply**: July 24, 2023
**Reports to**:Supervisor, Training Centre

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**:

- Reporting directly to the Supervisor, Training Centre, the incumbent is responsible for performing a variety of duties related to all operations training related registrations for courses, producing and distributing testing materials in accordance with departmental Standard Operating Procedures, coordinating training enrolments and maintaining employee training files. The incumbent is also responsible for performing a variety of administrative duties to support the Training & Development staff as well as performing various general office duties for the Department.**Key Job Functions**:

- Performs a variety of duties related to training course registrations, monitoring training class size, revising, recording employee status changes upon course completion and running reports from the Learning Management System (LMS). This involves:
- receiving, reviewing and monitoring registrations and employee training class completion status for all budgeted operations training classes in the LMS.
- receiving, reviewing, creating and monitoring all unscheduled operations training classes in the LMS based on training plans submitted by the Managers.
- processing trainee discontinuations, which includes completing Payoff Orders, Employee Leaving Service Advice forms and other related paperwork for employee discontinuations/terminations and recording the information in the LMS.
- issuing the annual training calendar of budgeted training course and ensuring accuracy of course information.
- inputting, updating and maintaining employee, course and class training information on the LMS, which includes enrolments, cancellations, failures and no shows.
- inputting and updating employee test results on the LMS.
- liaising with external companies regarding the enrolment of contractor staff.
- running routine and ad hoc reports from the LMS.
- coordinating, organizing and booking classrooms for training delivery.
- assigning classrooms and updating daily classroom bookings and listings.
- handling all training related inquiries, including questions regarding scheduled and unscheduled training.
- informing the appropriate Manager of low and no enrolment for scheduled training classes.
- obtaining driver abstracts for all employees required to drive a vehicle, verifying appropriate class of license and informing the appropriate Manager of any irregularities.
- assisting with scheduling and coordinating license renewal appointments for TTC employees.

**Key Job Functions continued**:

- Performs a variety of administrative functions to support the work of the Operations Training Centre staff as well as performing various general office duties for the Department. This involves:
- formatting, updating, producing and maintaining an inventory of tests in accordance with Standard Operating Procedures, and ensuring testing materials are prepared and available for Instructors as required.
- maintaining an up-to-date file management system of employee training records (approximately 100 files are processed daily).
- processing archived employee training files, in conjunction with the City of Toronto File Archival process.
- ordering stationery and ensuring adequate stock is available.
- liaising with Graphics to ensure training materials for each course are up-to-date, printed and available as needed to meet the training schedules.
- organizing, maintaining and ordering course materials/hand-outs and maintaining an ongoing inventory of same.
- preparing and organizing all required training materials for Instructors prior to each class.
- maintaining an inventory of classroom furniture and audio-visual equipment and conducting routine inventory checks.
- ordering training materials such as hard hats, vests, safety glasses, keys/punches, Subway Rule Books, etc.
- substituting for the Supervisor, Training Centre as required.
- Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that

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