Guest Services Representative-fbo

3 days ago


Dundas, Canada Great Canadian Full time

**Position Summary**

Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team memb ers. Ensures adherence to the Company
- s policies and procedures, motivates and leads by example and supports Great Canadian
- s learning environment while establishing a safe and welcoming work environment for all team members.

**Key Ac countabilities
- Answers guest services switchboard; informs or re-directs calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Promote and administer the Elements Re wards Loyalty program
- Assisting with the execution of onsite events, promotions and entertainment initiatives
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational depa rtments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed

Education and Qualifications
- High School Diploma
- Minimum 2 years of experience in customer service; gaming experience an asset
- Food Safety Certification
- Ability to successfully obtain a Gaming License
- Abi lity to exceed internal and external customer expectations through timely, effective and service oriented communication

**Work Environment Considerations**
- Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours



  • United Counties of Stormont, Dundas and Glengarry, Canada Great Canadian Full time

    Position SummaryUnder the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team memb ers. Ensures adherence to the Company- s policies and procedures, motivates and leads by example and supports Great Canadian- s...

  • Site Auditor-fbo

    3 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the general supervision of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and supports Great Canadian - s learning environment while...

  • Site Auditor-fbo

    3 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary**Under the general supervision of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and supports Great Canadian - s learning environment while...

  • Housekeeper-fbo

    3 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Housekeeping, this position is responsible for daily cleaning and maintenance of all public areas of the hotel while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's...

  • Casino Host-fbo

    2 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Manager Premium Services, the Guest Relations Host, Table Games, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies...


  • Dundas, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Manager, Surveillance, this position is responsible for monitoring the day-to-day activities of Surveillance Officers at the site level as well as monitoring interior and exteri or areas of a property by closed circuit television cameras. Ensures adherence to the Company - s policies and procedures,...

  • Dealer 1-fbo

    4 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Table Games or Shift Manager, Table Games, this position is responsible for providing dealing services to customers while contributing to a safe and welcoming work env ironment for all team members. Ensures adherence to the Company - s policies and procedures, motivates and leads by example...

  • Security Officer

    1 week ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company's assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and...

  • Security Officer

    2 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company's assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and...

  • Security Officer

    7 days ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company - s assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company - s policies...

  • Security Officer

    4 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company - s assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company - s policies...

  • Part Time

    4 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Manager, Surveillance, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and maintaining visual records. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and supports Great Canadian - s...


  • Dundas, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Manager, Surveillance, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and maintaining visual records. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and supports Great Canadian - s...

  • Part Time

    3 weeks ago


    Dundas, Canada Great Canadian Full time

    **Position Summary**Under the general direction of the Manager, Surveillance, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and maintaining visual records. Ensures adherence to the Company - s policies and procedures, motivates and leads by example and supports Great Canadian - s...


  • Dundas, Canada Great Canadian Full time

    **Dual Rate Security Supervisor **Security Officer Role** **Position Summary** Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company - s assets while contributing to a safe and welcoming work environment for all...


  • Dundas, Canada Great Canadian Full time

    **Who we are!** **GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.** Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot...


  • Dundas, Canada Dominos Full time

    The Customer Service Representatives role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. CSRs are expected to know...

  • Site Auditor-fbo

    2 weeks ago


    United Counties of Stormont, Dundas and Glengarry, Canada Great Canadian Full time

    Position SummaryUnder the general supervision of the OGELP Bundle Designate, this position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. Ensures adherence to the Company- s policies and procedures, motivates and leads by example and supports Great Canadian- s learning environment while...

  • Housekeeper-fbo

    2 weeks ago


    United Counties of Stormont, Dundas and Glengarry, Canada Great Canadian Full time

    Position SummaryUnder the direct supervision of the Manager, Housekeeping, this position is responsible for daily cleaning and maintenance of all public areas of the hotel while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's...


  • Stormont, Dundas and Glengarry United Counties (Alexandria), Canada Pilot Company Full time

    Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...