Customer Service

2 months ago

Chilliwack, Canada Unger Window and Door Ltd. Full time

**About Us**:
Unger Window & Door Ltd. is a rapidly growing, family-owned business located in Chilliwack, serving the Fraser Valley and Lower Mainland. We specialize in residential windows and doors, as well as commercial storefront glazing and steel door & hardware systems. At Unger, we are committed to providing quality service and products. We offer reasonable hours, comprehensive medical and dental benefits, and a supportive environment where employees can grow and expand their skills.

**Position Overview**:
**Work Hours**:
8:00 AM to 4:30 PM

**Key Responsibilities**:

- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, manage messages, and assist callers with information
- Coordinate the service department, schedule appointments, and maintain calendars.
- Coordinate a service technician for scheduled tasks.
- Assist with general managerial and office administrative tasks, including a variety of supporting tasks that contribute to the smooth operation of the office.
- Perform general clerical duties such as photocopying, faxing, filing, and data entry.
- Assist with administrative tasks, including ordering supplies and managing inventory.
- Handle incoming and outgoing products and materials.
- Provide exceptional customer support to clients and visitors.
- Maintain a clean and organized reception area.
- Submit warranty claims to vendors on behalf of customers.
- Process small transactions and handle service inquiries.

**Experience / Qualifications**:

- Previous experience as a receptionist or in a similar role is preferred
- Proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with phone systems and ability to handle multiple phone lines
- Experience with QuickBooks is a valued qualification.
- Strong typing skills with accuracy and attention to detail
- Ability to proofread documents for errors
- Aptitude for learning
- Excellent interpersonal and communication skills
- Interest in sales is a plus

**Benefits**:

- Comprehensive medical and dental benefits
- Positive work environment with staff events and activities

**How to Apply**:
If you’re interested in joining a growing team where your contributions are valued, we encourage you to apply. Please submit your resume detailing your relevant experience and explaining why you’d be a great fit for the **Customer Service & Operations Coordinator** role.

**Join our Growing Team**:
At Unger Window & Door Ltd., we’re committed to fostering a workplace where employees can thrive. Be a part of our team and help us continue to serve the diverse needs of our community as we grow together.

**Job Types**: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- QuickBooks: 1 year (preferred)
- Microsoft Office: 1 year (required)
- Sales: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-10-16
Expected start date: 2024-10-21

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