Leader Operations, Ltc

3 weeks ago

Vancouver, Canada Providence Health Care Full time

REQ:
PHC23-138938
- Work Area:
Elder Care Program Admin
- Base Site:
Honoria Conway
- City:
Vancouver
- Status:
Regular Full Time
- FTE:
1.00
- Job Category:
Management/Non Union
Registered Nurse
- Post date:
Jan 27, 2023
- Category:
Corporate
Residential Care Facilities
- Hours:
0800-1600
- As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.- Summary
Reporting to the Manager LTC Clinical Excellence and Program Education, and working in consultation with all program and corporate stakeholders including residents/families and care teams, the Leader supports Resident Care Managers and Site leaders in managing program operations and upholding care and program standards ensuring efficient and high quality service delivery across all our Long-term Care and Assisted Living homes. The Leader will participate and support in all aspects of program operations including collaboration with performance improvement consultant to operationalize quality improvement strategies and initiatives. Leads, initiates, and coordinates the related business and operational process improvements, develops strategies, design and re-design initiatives for program. Chairs and/or participates in internal and external committees, working groups and team meetings as required in order to achieve program goals and objectives for the designated area of responsibility. Supervises designated staff as assigned and may oversee the human resources function, including discipline and termination of staff. Applies knowledge and expertise of improvement methods, tools and systems in a collaborative and participative process that aligns with organizational and LTC program goals, objectives and improvement priorities, focusing on enriching the lives of residents in LTC. The requirement to continuously improve quality and safety is inherent in all aspects of this position.

**Education**: Master’s Degree in Nursing or a Health Sciences discipline plus three (3) to five (5) years’ recent, related experience in working in a health care organization supporting the implementation of resident/patient quality improvement initiatives and/or projects in a complex environment including experience in seniors care and/or palliative care, or an equivalent combination of education, training and experience.
**Skills and Abilities**:

- Comprehensive knowledge of project management principles and methodologies including understanding of process improvement implementation in a clinical environment.
- Comprehensive knowledge of health care regulations and their impact on clinical and operational requirements.
- Comprehensive knowledge of resident care delivery systems in LTC and AL settings.
- Demonstrated systems thinking with the ability to see beyond specific issues and connect ideas and opportunities at an organizational level.
- Proven leadership and knowledge of project management principles and methodologies as well as technology based communication and learning strategies.
- Demonstrated ability to creatively problem-solve with ability to identify root causes and effective solutions while maintaining a global perspective in order to incorporate the organization’s systems and strategies when developing solutions.
- Demonstrated ability to challenge inefficient/ineffective processes and to offer constructive alternatives.
- Demonstrated collaborative decision-making skills with the ability to seek out and integrate diverse points of view.
- Excellent oral and written communication skills to function within a complex interdisciplinary environment.
- Demonstrated skills in report writing and preparation of business case proposals with the ability to present recommendations at a senior level.
- Superior organizational skills and the ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities, meeting deadlines and resolving problems in a timely manner.
- Demonstrated effective interpersonal skills and ability to work cooperatively within and across organizational units using consensus building, consultation, and negotiation to achieve common goals.
- Demonstrated ability to provide leadership to a diverse team and interact comfortably with a variety of disciplines at all levels of the organization.
- Demonstrated client focus including ability to focus efforts on discovering and meeting residents’ needs and aspirations.
- Physical ability to perform the duties of the position.
- Demonstrated analytical and problem solving skills.
- High degree of proficiency with standard MS Office suite, including Microsoft Word, PowerPoint, Excel and SharePoint.
- Use of a personal vehicle to travel between multiple sites.

COMPETENCIES
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