Unit Claims Manager

3 weeks ago

Edmonton, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a Unit Claims Manager (Auto CSC) to join our growing team

This full time/permanent opportunity can be based in Calgary or Edmonton.

What you’ll do here:

- Drive results by implementing appropriate performance expectations and management through effectively coaching and mentoring employees
- Provide leadership and manage the operations to achieve key business goals including communicating corporate vision, and values.
- Develop and recommend organizational initiatives to support company strategies including changes to process or technology improvements.
- Audit staff files and calls to provide feedback and/or training as determined. When required, establish controls based on audit findings.
- Provide effective leadership by continuously keeping staff informed of changes or new directions and share responsibility for the overall productivity and engagement of team members.
- Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
- Ensure that corporate policies, claims standards, and procedures are being followed.

What you bring to the table:

- Minimum 1 year of corporate management experience or 2 years of insurance experience
- Strong leadership skills including the ability to motivate, coach, and engage staff
- Superior communication and interpersonal skills with all levels of staff.
- Create an open and honest environment
- Cares about people
- Act with integrity
- Customer inspired
- Strive for excellence
- Commitment toward ongoing self-development.
- Ability to focus on what is important, be curious and ask why.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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