911 Emergency/non-emergency Call Taker Vancouver

2 weeks ago

Saanich, Canada E-Comm 9-1-1 Full time

**WHO WE ARE**

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

**OUR VALUES**

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

**JOB SUMMARY**

**JOB DETAILS**
- Job rate: PG 20 | $36.07 to $42.48 per hour; $75,025.60 - $88.358.40 per annum (2024 rates)
- Hours of work: 4 on; 4 off (12-hour shifts)
- Employee Group: CUPE, Local 8911
- Department: Operations
- Location: Saanich, BC
- Job status: Regular Full-Time

**WHAT WE OFFER**
- Competitive salary - with the opportunity for increases.
- Minimum 3 weeks vacation to start.
- 100% paid extended health and dental benefits.
- Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

**A STRONG CANDIDATE IS**
- **Excellent communicator** | You are fluent in English and have a commanding telephone presence. In high stress situations you are calm and can be assertive when necessary. You can quickly summarize and paraphrase information that you hear.
- **Service-oriented** | You have a strong desire to help others through public service. Your customer service skills include conflict-resolution and active listening.
- **Energetic** | You thrive in a fast paced environment and are able to multi-task with ease. The opportunity to take a variety of calls excites and motivates you.
- **Collaborative** | You enjoy working in a team environment. The opportunity to be involved in mentorship and interactive training programs will elevate your work and learning.
- **Inquisitive** | You have a thirst for knowledge and are always looking to improve. When you ask questions it is driven by your curiosity to understand a situation.

**WHAT YOU'LL NEED**
- Education | High school diploma or a combination of education, training, and life experience is required.
- Effective communication skills | Fluent in English both orally and in writing.
- Computer skills | Must be able to type a minimum of 44 WPM during a 5-minute typing test.
- Geography | Knowledge of southwest British Columbia with an emphasis on the southern Vancouver Island region.
- Work authorization | A Canadian Citizen or Permanent Resident residing in Canada for a minimum 3 of the last 5 years.
- Availability | Able to work full-time during 3-4 month training period with mínimal or no vacation time.
- Covid-19 Vaccine Policy | E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.
- Security Clearance | Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.

**Security Clearance Interviews may be held in Vancouver and you must be available to attend in person.**

**NICE TO HAVE**
- Additional education | Courses in public safety, emergency communications, or criminology.
- Volunteer or work experience | Experience working in a Public Safety or Emergency Services environment.
- Superb geography knowledge | Knowledge of British Columbia Geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges, and bodies of water.
- Call-centre experience | Experience working in a high-pressure or high-volume call-centre.

**HOW TO APPLY

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