Cibc - Sales Support Administrator - Commercial
2 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
**Job Description**:
What you’ll be doing
As a member of the Commercial Banking team, you will provide sales support to Mid-Market Commercial Banking Managers and their portfolios. As a Sales Support Administrator, you will maximize the manager’s productivity by providing administrative and credit support, as well as high-quality customer service. You will assist with specialized knowledge in credit, investments and other areas identified to meet client needs.
The Sales Support Administrator, is responsible for the on-going administration and support of Real Estate Commercial Banking clients' transactional needs. The individual will support the REFD team as required, develop a core understanding of internal bank procedures and policies in attaining internal/external transaction execution. The individual is to communicate and interact effectively with RMs, Associates and other staff within REFD including CIBC partners and external contacts.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed- Client Engagement - Service the financial needs of clients in partnership with the Manager(s) and coordinate transactional needs of clients. Assist Commercial Banking clients with their requests during times when the Manager is not available and promptly resolve customer issues and/or concerns.- Problem Solving - Listen, inquire, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and understanding when to lean on others to find solutions.- Organizational Skills - Assist the Manager by preparing client files using tools necessary, coordinating processes and paperwork with internal and external service providers, assist with preparation of credit files and maintenance to audit standards to provide the ideal client experience- Compliance - Ensure consistency and completion of all operational processes relating to AML and GRLR and identify non-compliance areas, document, and execute corrective actions. Manage ad hoc client requests ensuring all required operational compliance issues are addressed.
Who you are- You are a strong communicator. You can communicate and interact effectively with team members and clients as well as external partners.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.- You love to learn. You're passionate about growing your knowledge, and you understand that there is no limit to what can be achieved.- You understand that success is in the details. You notice things that others do not while using critical thinking skills help with your decision making.- You give meaning to data. You enjoy investigating hard to solve problems and making sense of information. You're motivated in your ability to communicate detailed information in a meaningful way.- You're inspired by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.- You put our clients first. You engage with the purpose of finding the right solutions. You have initiative and the ability to create strong relationships.- Experience you bring. You have developed a strong knowledge of banking products and services through your prior work experience in Financial Services. Commercial Banking experience will be considered an asset.- You're fluent in French and English to serve our clients in the community- You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You create trust through respect and authenticity.
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive compensation, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple t
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