Operations Manager

2 days ago

Ottawa, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**
The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long term goals. This includes overseeing housekeeping and physical plant, ensuring standards are met and best practices are followed. Strong leadership and managerial skills are required.**Essential Functions and Basic Duties**
- Embody the overall vision and direction for the residence operation;
- Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
- Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
- Ensure that all reporting employees adhere to company policies and procedures;
- Ensure accurate documentation of employee records;
- Responsible for the recruitment, hiring, training and scheduling of staff;
- Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
- Have thorough knowledge and practice of the building’s automated systems as necessary;
- Maintain relationships and service contracts with outside contractors;
- Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
- Responsible for managing and following the established operating budget;
- Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
- Manage inventory and supplies for the residence operation;
- Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
- Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
- Assist in developing and implementing new business strategies for creating or improving processes and procedures;
- Oversee any ancillary or other departments as required;
- Perform other duties as required

**Health & Safety**
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their role.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

**Essential Functions with Client Institution**
- Maintaining a positive relationship with the client and representing the best interests of Campus Living Centres.
- Interacting with internal departments on campus and external service providers to provide the best possible services to the residence
- Must be in attendance and fully prepared to represent the residence and Campus Living Centres in all applicable meetings.
- Ensuring that the client institution has all necessary information in a timely fashion
- Ensuring the residence building is maintained and operated according to standards

**Performance Measurements**
Performance will be primarily measured on the following factors:
- Performance Objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety Responsibilities

**Qualifications**
Education: Recognized College Diploma or University Degree
Skills/Abilities: Must possess superior verbal and written communication skills
Must possess superior decision making ability
Must possess excellent employee management skills
Must be able to handle multiple projects at once
Must be

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