Analyst, Business Operations

1 month ago

Mississauga, Canada CONSUMER & SMBMARCHÉ CONSOMMATEUR & PME Full time

Req Id: 411893

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

The Transformation and Systems team is a high performance team driven by a culture of pride. We are on the path to transform customer purchasing journey experiences. We focus on making it easy for our customers to buy Bell solutions and in parallel ensuring seamlessly operational support for our team members. We are an inclusive, supporting and highly collaborative team of business experts. We focus on a customer centric model of solving problems and invite constant flow of business improvement ideas.

We are seeking individuals with a passion for technology, a mindset to think outside the box and a continuous drive to improve the customer experience.

As Business Analyst, you will support the execution of strategic projects related to enabling connected channel strategy.You will work closely with a Project Manager and relevant stakeholders to focus on defining, mapping, implementing, testing & launching key milestones of a project as well as, supporting operational activities related to channel enablement.

**Key Responsibilities**:

- Manage business requirements, user experience stories and system design reviews, to provide final approval and ensure all issues are documented and actions addressed
- Responsible to bridge the gap between business and technology while managing multiple concurrent projects
- Collaborate with cross functional units to align on strategy and project solution
- Responsible to deliver key milestones in a timely manner
- Assess and recommend scalable business and technical solutions that meet client and business requirements
- Work with internal and external business customers to document both functional and non-functional requirements
- Lead and facilitate solution development sessions to evoke effective customer feedback
- Facilitate successful delivery of project requirements to meet client specification
- Complete and document any process mapping and process re-design/improvement opportunities
- Effectively manage customer expectations in solution development
- Contribute in the development of quality test plans and participate in testing processes
- Support the Project Manager in ensuring a smooth transition from Project to Support with necessary documentation
- Outline and administer requisite training when needed and ensure training needs for new projects are available
- Support channel operational activities

**Competencies**:

- University degree in Computer Science, Business Administration, Management Information Systems or equivalent education
- 3+ years’ experience as a Business Analyst or Project Lead within IT
- Experience working on projects or program and support key milestones (requirements, design, testing, delivery, launch, risk management, issue management, critical path identification and post-normalization)
- Flexible to work under pressure and meet deadlines, displays high sense of urgency
- Strong research, analytical, data collection and problem solving skills
- Ability to be detail oriented and organized to execute activities precisely and successfully
- Willingness to try new things, innovate and do things differently
- Excellent written and verbal communication skills with the ability to lead meetings with multiple stakeholders
- Proficiency with Microsoft Office Suite including Visio & project management tools
- Formal Business Analysis training, such as IIBA certifications, would be an asset
- Understanding of service design principles & customer centric approaches is an asset

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga || Canada : Quebec : Montreal
**Work Arrangement**: Hybrid
**Application Deadline**:06/29/2023

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.

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