Assortment Analyst

3 months ago


Toronto, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description** MISSION**

The Assortment Analyst, Print helps to shape the Indigo customer experience by managing the selection of books available across all locations. The Assortment Analyst is a unique role that brings together analytics, high-concept problem resolution, technical skills, business insights, and product knowledge.

The Assortment Analyst is responsible for managing the assortment of a portfolio of book categories to enrich the customer experience in ‘the stacks;’ growing sales as well as assortment and inventory efficiency. This individual manages the curation of relevant assortment and category-space in stores.

**KEY PERFORMANCE METRICS**
- All channel program performance: Net Sales, Net Margin, Units sales, and Market Share
- Productivity of inventory & assortment (NMROI, Turns, Returns rate)
- Store Help Ticket within SLAs

**KEY ACCOUNTABILITIES**

Functional
- Utilize data driven assortment decision making to improve customer experience in the stacks
- Tailor assortment to store specific customer demand
- Influence and shape category portfolio strategies
- Measure existing assortment approaches and identify new opportunities to improve
- Build strong partnerships with Regional Directors and Retail Stores
- Build, use, and maintain customer based assortments for initial buys and reassortment
- Monitor performance to identify opportunities to grow or shrink assortment of individual titles
- Analyze, assess, and recommend space optimization based on productivity and ROI
- Continuously improve space planning tools to optimize assortment and inventory
- Develop regular reports and recommendations based on review and analysis that are shared with the retail partners.
- Report on and hold Category Managers accountable with regard to the on-time status of their respective buys on a weekly basis
- Communicate effectively with other functional teams (e.g. Category Management, Retail Operations, and Distribution Centre)
- Resolve store-reported inventory problems within service level agreements
- Work with Customer Intelligence to gain key insights into customer behavior
- Provide SAP super user expertise.
- Drive and supports process improvement initiatives
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization

**SCOPE**

Reports to: Assortment & Inventory Team Manager

**KEY RELATIONSHIPS**

Internal:

- Category Managers
- Retail Operations
- Retail Stores
- Customer Intelligence

External:

- Booknet Canada

**Qualifications** QUALIFICATIONS**

Work Experience / Education / Certifications
- 2-3 years of analytical experience with emphasis on allocation, assortment, and inventory management (ideally in a retail environment) and should have knowledge of ERP systems (SAP)
- University/College degree in Business, Engineering, Math or similar program

Competencies / Skills / Attributes
- Demonstrated decision making skills and ability



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