Traffic Controller

1 week ago

London, Canada Impark Full time

**Description**:
**Location**: Lot 172 - Fanshawe College - Main Campus

**Start Date**:ASAP

**Shift**:Casual, On-call, Hours can range between Monday - Friday 7:00am - 5:00pm

NOTE: Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college.

Ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Traffic Controller is responsible for attracting attention to the parking location and ushering vehicles to park. The Traffic Controller works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

**Key Responsibilities**:

- Ensure positive experiences for all Impark partners and clients
- Ensure work area is maintained to Impark standard.
- Will be cross trained on Valet, Attendant and CSR positions, to assist when required
- Assist customer inquiries. Drive customer success by answering questions, providing directions, respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Traffic control: assist in directing traffic, including but not limited to guiding traffic at the entry and exit at the parking premises.
- Assist where required with the blocking/position barricades of areas or parking spaces as per the requirements of the property management and arrange for towing service when necessary.
- Perform vehicle counts, when required, to ensure garage does not over fill available spaces
- Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
- Immediately report any accidents, incidents, or safety concerns to the manager or shift lead
- Assist in the maintenance and repair of parking equipment, as directed by the operations manager
- Assist with jacking and moving vehicles when required.
- Immediately report any incidents or claims to Operations Manager or Shift Lead.
- Parking stall count, ensuring parking vacancy available.
- Work effectively as a team with your Manager and Co-Workers
- Putting away signage from the street
- These are guidelines and express the minimum expectations, other duties may be assigned.

**Skills, Knowledge and Expertise**:

- Excellent communication and interpersonal skills
- Excellent customer service skills
- Excellent organizational skills
- Basic math
- Previous experience an asset but not required
- Computer skills are required
- At least 18 years of age

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer, and we value diversity at our company. Reimagined Parking does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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