Store Leader

2 weeks ago

West Vancouver, Canada Tesla Full time

What to Expect
- Our Store Leaders are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What You’ll Do
- Business Health

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion.

Demonstrate sales leadership by role playing and having an active presence in customer facing locations

Train and develop team on sales and delivery processes

Analyze data to determine optimal business strategies

Set individual goals for your team, ensuring goals are aligned with store goals

Ensure team is fluent in all aspects of product knowledge

Partner with Marketing to identify local marketing and event opportunities to drive sales

Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction

Manage escalations quickly and effectively

Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Continually evaluate the performance of each employee and provide constant feedback to drive results

Identify high potential talent and effectively succession plan for needs of the business

Ensure all employees adhere to Tesla policies and procedures

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control store expenses continually striving to reduce costs

Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

What You’ll Bring
- Bachelor’s degree or equivalent professional experience

5+ years of applicable experience with proven track record to meet or exceed goals

Self-starting entrepreneur with exceptional management and coaching skills

Ability to prioritize multiple projects and adhere to business-critical deadlines

Excellent written and verbal communication skills

Dedicated and ethical approach to sales and sales operations

Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work

Ability to work evenings and weekends in a retail environment

Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history

Ability to obtain appropriate state licensing, where applicable

Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

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