Personal Insurance Underwriting Assistant

2 weeks ago

Oakville, Canada The Travelers Companies, Inc. Full time

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Operations, Underwriting

- Target Openings
3


- What Is the Opportunity?


- Responsible for providing assistance on low complexity underwriting tasks (i.e., E-mail distribution, pre-screening of dwelling inspections, follow-ups and other administrative support). Provides support within established performance standards and priorities that are responsive to underwriting, retention and service, profitability and growth goals.

Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.

What Will You Do?
- Partners with PI Underwriters and Underwriting Managers to establish support needs for new and in force policies (i.e., follow-up with brokers for policy information, review dwelling inspections to determine next steps)
- Manages policy documentation (i.e., policy change, endorsements, cancellations, broker record changes, letters of experience etc.)
- Ensures accurate and timely servicing of PI policies
- Communicates with brokers and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions)
- Provides administrative support and other related services as needed (e.g., input policy information into system)
- Participates in projects/assignments as needed
- College Diploma
- 1 year of insurance industry experience
- Intermediate time management skills and ability to prioritize daily assignments
- Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines
- Advanced attention to detail
- Advanced verbal and written communication skills required to manage customer service requests, provide information to Insurance professionals and to respond to oral and written instructions
- Intermediate Microsoft Office (Excel, Word and PowerPoint) skills
- Advanced data entry skills
- Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
- Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision-making
- Change Management/Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands
- Communication: Demonstrates effective verbal, written, and listening communication skills
- Customer Focus: Provides service excellence to internal or external clients
- Judgment/Decision Making: Exercises sound judgment, makes decisions and commits to a position
- Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives
- Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
- Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
- Perform other duties as assigned.

What is a Must Have?
- High School Diploma
- 1 year of office related or customer service experience
- Basic software skills (Windows, MS Office)

- Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

so we may assist you.

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