Clinic Clerical Assistant

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Clinic Clerical Assistant

**Dept**:Neurology Clinic
**Posting ID**:2024-37457

**Status**:Temporary Full Time

**Role Level**: AC 03 $23.47 to $29.30/hour (salary commensurate with experience)

**Hours of Work/Shifts**:Monday-Friday

**Site**:Credit Valley Hospital

**Posted**:May 10th, 2024

**Internal Deadline**:May 17th, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**
- **The location of any vacancy/position may be changed or reassigned as per operational needs**

**QUALIFICATIONS**:
Grade 12 education or equivalent is required.

A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required

Ability to manage the activities of the clinic registration area in order for the area to function as an effective, efficient communication centre and reception area

Knowledge of CVH procedures/guidelines/practices to manage patient registration and scheduling processes

Customer service skills to respond to telephone and in-person inquiries from patients, family and other internal/external customers

Recent clerical experience in a health care environment - ordering medical/surgical supplies, processing patient records/orders, filing reports, compiling statistical information, faxing, etc.

Current knowledge of the following Meditech modules is required: Admissions, Community Wide Scheduling, Order Entry/Management, PCI and Materials Management.

Ability to multi task

Excellent interpersonal, communication and organization skills

Satisfactory attendance and performance record required

**JOB DUTIES & RESPONSIBILITIES**:
**Reception**

Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.

Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.

Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).

Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.

Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required.

Open, sort and distribute incoming mail and other materials.

**New referrals processing and information management**

Receives and logs incoming referrals, reviews for completion, follows up as required.

Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.

Enters patient information and appointments into required databases, updates with appointment and other medical information

Makes reminder phone calls for next day appointments

Assists new patients completing required questionnaire, responding to questions within scope of authority.

Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.

Ensures patient discharged are processed and charts are sent to Health Records

**Patient Administrative Services**
Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with other patients for rescheduling of visit.

Explains test/visit preparations as required within scope of authority.

Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.

Books interpreters for patients as needed.

Arranges for transportation for patients as required (eg. those staying in nursing homes).

Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system

Enters data including appointment requests, discharge documentation, workload assessments as required.

Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.

**Ensures efficient clerical administration and operation of the department within scope of authority**

Prepares clinic lists, identifies orders needed as required.

Enters and maintains payroll records as required (include sick and vacation requests).

Creates and manages Physician booking as required.

Transcribes minutes and corresp

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